Enhancing Knowledge Management with AI-powered Automation

Boosting productivity, collaboration, and efficiency in software development

A global enterprise struggled with fragmented documentation, manual processes, and knowledge loss due to employee turnover—leading to inefficiencies and delays. GlobalLogic’s GenAI Platform of Platforms (PoP) automated knowledge management, cutting documentation time by 50%, reducing knowledge loss by 50%, and speeding up information retrieval by 25%. AI-powered search and intelligent automation streamlined access to critical insights, improving productivity and cross-team collaboration.

The Challenge

The client struggled with multiple knowledge management challenges:

• Time-Consuming Documentation – Manual documentation and content creation were slow and prone to human error.
• Fragmented Knowledge – Information was scattered across emails, wikis, and internal platforms, creating inefficiencies.
• Retrieval Gaps – Traditional search and collaboration tools made it difficult to find and share information.
• Knowledge Retention Issues – Critical knowledge was often lost when employees left or remained siloed within teams.
• Lack of Personalization – Employees received generic content rather than role-specific insights, reducing efficiency.

To address these challenges, the client sought an AI-driven solution to streamline knowledge creation, improve retrieval accuracy, and personalize information access for employees.

Value Created

GlobalLogic implemented GenAI PoP to transform knowledge management. The solution:

• Automated documentation – AI-powered tools streamlined report generation, SOP documentation, and meeting summaries.
• AI-driven knowledge retrieval – Enhanced search capabilities made critical information instantly accessible.
• Personalized content generation – Employees received tailored insights based on roles and responsibilities.
• Seamless integration – Unified knowledge from multiple sources into a secure, scalable AI-powered platform.

With these enhancements, the client significantly reduced documentation time, improved efficiency, and facilitated better cross-team collaboration.

Impact

GlobalLogic’s AI-powered solution transformed the client’s knowledge management, delivering measurable business impact:

• 50% faster documentation – Automated workflows reduced content creation time and minimized errors by 30%.
• 30% quicker information retrieval – AI-powered search enabled faster access to critical insights, improving response times.
• 20% boost in cross-team collaboration – A unified knowledge hub improved project delivery speed and reduced knowledge loss by 50%.
• 40% faster onboarding – AI-driven assistance streamlined training, improving ramp-up efficiency for new employees.
• 25% increase in self-service success – AI-enabled knowledge portals reduced support ticket volume and improved resolution times.

Thanks to its automated content creation and retrieval, the client reduced knowledge loss, increased productivity, and accelerated enterprise-wide digital transformation.

GlobalLogic’s AI-powered knowledge management solution enhanced efficiency, eliminated retrieval gaps, and accelerated knowledge sharing across teams.