Use of Artificial Intelligence for Customer Retention & Satisfaction in the Insurance Industry

Insight categories: AI and MLAutomotive

The insurance sector is facing increased claims, disruption from InsurTech companies, and changing client needs. Customers are coming to expect a superior experience in their dealings with insurance companies. When customers get frustrated by delays, they quickly change their policies.

Which technologies can insurance companies employ to boost customer retention? Learn the difference between Narrow and General AI, the challenges faced by the insurance industry, and how AI-based deep machine learning can provide solutions. In this whitepaper, you’ll also discover use cases for vehicle damage inspection, drone roof assessments, and acquiring new clients using chatbots.

Authors

Artificial Intelligence in Customer Retention

Author

Utkarsh Shekhar

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Artificial Intelligence in Customer Retention

Author

Sandeep Gill

Consultant

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Top Authors

Christina Gurgu

Christina Gurgu

Director, Client Engagement

Cosmin Stirbu

Cosmin Stirbu

Competency Center Manager, Engineering

Andrei Margineanu

Andrei Margineanu

Associate Vice President

Alexandra Groza

Alexandra Groza

Lead Specialist, Marketing

Andreea Buza

Andreea Buza

Manager, Marketing

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