Platform Management and Tech Support

Bringing together first-class People, Technology, and Processes to deliver improved operational efficiency

GlobalLogic is transforming tech support into a proactive, efficient, and customer-centric service using Generative AI

GlobalLogic has been recognized by ISG as a Leader in digital engineering services

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How we help

Offering engineering-led and focused tech support services powered by AI & GenAI solutions

We are focused on accelerating transition & innovation with high quality, optimized service delivery, enabling our clients to serve their customers through Next Gen Global Tech Support Centers.

Our capabilities

Platform Management and Tech Support Solutions

First class tech enablement for superior customer support and experience.

GlobalLogic Digital Accelerators

GlobalLogic Digital Accelerators are used to automate current services, enhancing both accuracy and reducing turnaround time.

GlobalLogic GenAI Workbench

The GlobalLogic Generative AI-optimized Workbench is designed for technical support representatives to accelerate support delivery while elevating the quality of every customer interaction.

Partner Digital Accelerators

GlobalLogic has established partnerships with industry-leading tools & platforms to elevate customer service quality and to enhance the customer experience.

Our Work

Case studies

Discover how we’re engineering impact with clients around the world.

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Pioneering partnerships

Adobe

Our partnership has resulted in the Advanced Cloud Tech Support in India that delivers best in class functional, reliable and engaging user experience supporting all customers across the world.

Google Cloud

Enhancing enterprise innovation through the establishment of the Google Cloud Business Unit and Cloud Center of Excellence.

Partners Group

Developed an application which acts as the ”Board engagement planner and reporting tool” and is hosted on their AWS cloud platform.

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successful customer engagements
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reduction in average handle time (AHT)
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increase in first call resolution (FCR)

Featured insights

Explore fresh thinking from GlobalLogic’s strategists and engineers.

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Blogs
20 May 2025

Beyond Buzzwords: Why ‘Code, Capital, and Change’ Is a Strategic …

Digital transformation in financial services demands convergence of tech, …

AI-Powered SDLCGenAIFinancial Services
Three business professionals reviewing data on a laptop, collaborating on Code, Capital, and Change strategies powered by Intelligence Engineering in a modern financial services setting.
Blogs
20 May 2025

Beyond Infrastructure: Why Code Is Now the Engine of Financial Services …

The race to be a leader in financial services has evolved. The conversation is …

AI-Powered SDLCGenAIFinancial Services
Two diverse financial technology professionals collaborating at a modern office workstation, reviewing code on a desktop screen—representing engineering-led innovation in financial services.
FAQs

Your Platform Management & Tech Support questions, answered

Learn more about Platform Management & Tech Support at GlobalLogic.

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Let’s start engineering impact together.

GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.