Senior Engineer, Product Support (Commerce) IRC249729

Description

Adobe Commerce Support – Billable

Requirements

What will you do
• Provide clear, timely, and professional technical support to customers or internal teams.
• Diagnose and resolve issues related to product functionality or performance.
• Communicate with customers to understand and document their issues.
• Provide troubleshooting advice and assist customers in understanding solutions.
• Create and maintain documentation related to support processes, troubleshooting, and product changes.
• Suggest product improvements based on feedback or technical observations.
• Share insights or best practices with the team and ensure alignment with overall project goals.
• Train or assist other team members in areas where expertise is needed.

Job responsibilities

GlobalLogic looking for an enthusiastic PHP Developer who is interested in moving into a Product Support Engineer
role. In this role, you will apply your web development expertise to assist with support, resolve issues and product
enhancement. You will collaborate with various teams, including development, business, and customer support, to
ensure a positive user experience and address any technical challenges.

Designation: Senior Engineer (PHP – Product Support)
Experience: 3+ years
Work Location: Gurgaon
Required Skills: PHP Developer, Technical/ Product Support with Excellent (oral and written) communication skills in English.

What are we looking for
• 3+ years of experience in PHP Web Development.
• Proven experience in developing, testing, and maintaining web applications and features.
• Hands-on experience in identifying, documenting defects, and deploying new product versions and
updates.
• Strong communication skills, both oral and written, in English.
• Must be willing to work from the office and be flexible with a 24/7 shifts

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.