Technical Support Engineer (Security) IRC270637

Description

GlobalLogic is seeking a Security and Cloud Operations Engineer with strong expertise in IAM, access policies, and cloud security best practices. The role requires solid knowledge of networking, log analysis, and troubleshooting tools, along with hands-on experience in Linux/Windows environments, scripting, and version control. Familiarity with cloud platforms-native security tools and monitoring platforms is essential. Provide prompt, courteous, and professional support, understand customer problems and offer timely solutions.

Requirements

• Bachelor’s degree in Computer Science or a related discipline and/or equivalent industry experience.
• 1-3 years of troubleshooting experience. Must have cloud computing experience Cloud or hybrid cloud environments
• Access Policies & IAM: A clear understanding of access policies, service accounts, and how the cloud management console works.
• Identity and Access Management (IAM): Strong understanding of IAM roles and policies within Cloud platform.
• Cloud Computing: Solid understanding of cloud providers including core services.
• Security Protocols: Knowledge of security best practices for securing cloud resources and experience with Networking concepts, protocols, and services, e.g. SSL, TLS, HTTPS, TCP, UDP, VPN, Firewall.
• Networking Troubleshooting: Good networking troubleshooting background (especially for VPC-SC and IAP troubleshooting).
• Experience in solving VPN, VPC, and public/private networking issues.
• Log Analysis: Proven ability to analyze logs for security-related issues and identifying patterns.
• Experience with monitoring and logging tools such as Cloud Logging, Cloud Monitoring, Datadog, Prometheus stack, and Grafana for troubleshooting and performance analysis.
• Operating Systems: Proficiency with Linux and Windows.
• Scripting: Familiarity with basic scripting for configuration and troubleshooting.
• Security Tools: Familiarity with security tools.
• Version Control: Hands-on experience with Git.

Job responsibilities

• Manage and troubleshoot IAM roles, access policies, and service accounts in cloud.
• Secure cloud resources by implementing security best practices, including firewall rules, VPNs, and VPC configurations.
• Diagnose and resolve networking issues related to VPC-SC, IAP, VPN, and public/private connectivity.
• Analyze security logs and system metrics using tools like Cloud Logging, Monitoring, Datadog, and Grafana.
• Support Linux and Windows systems in cloud environments; automate tasks via basic scripting.
• Utilize cloud security tools such as Cloud KMS and Security Command Center for compliance and threat mitigation.
• Collaborate using Git for version control and configuration tracking.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.