Platform Management and Tech Support

Bringing together first-class People, Technology, and Processes to deliver improved operational efficiency

How we help

Offering engineering-led and focused tech support services powered by AI & GenAI solutions

We are focused on accelerating transition & innovation with high quality, optimized service delivery, enabling our clients to serve their customers through Next Gen Global Tech Support Centers.

Our capabilities

Platform Management and Tech Support Solutions

First class tech enablement for superior customer support and experience.

GlobalLogic Digital Accelerators

GlobalLogic Digital Accelerators are used to automate current services, enhancing both accuracy and reducing turnaround time.

GlobalLogic GenAI Workbench

The GlobalLogic Generative AI-optimized Workbench is designed for technical support representatives to accelerate support delivery while elevating the quality of every customer interaction.

Partner Digital Accelerators

GlobalLogic has established partnerships with industry-leading tools & platforms to elevate customer service quality and to enhance the customer experience.

Pioneering partnerships

Adobe

Our partnership has resulted in the Advanced Cloud Tech Support in India that delivers best in class functional, reliable and engaging user experience supporting all customers across the world.

Google Cloud

Enhancing enterprise innovation through the establishment of the Google Cloud Business Unit and Cloud Center of Excellence.

Partners Group

Developed an application which acts as the ”Board engagement planner and reporting tool” and is hosted on their AWS cloud platform.

Featured insights

Explore fresh thinking from GlobalLogic’s strategists and engineers.

See all

Blogs

Abhishek Gedam

7 February 2023

All About CPaaS: Exploring Communication Platform as a Service Solutions

Communications and Network Providers

White Papers

GlobalLogic Marketing

13 November 2025

Agentic Automotive in Focus: Top AI Trends from Dreamforce 2025

Dreamforce 2025 marked a turning point for enterprise AI, signaling…

Agentic AIEnterprise AIMobility

A man standing in front of a large screen, giving a presentation on Agentforce.

Blogs

Yuriy Yuzifovich

11 November 2025

The Agent as Gatekeeper: How AI is Remaking the Path from Buyer to Brand

As AI agents take over product discovery and purchasing decisions, brands must …

Agentic AIEnterprise AICross-IndustryRetail and Consumer

Person interacting with AI-powered shopping tools in a modern home set.

FAQs

Your Platform Management & Tech Support questions, answered

Learn more about Platform Management & Tech Support at GlobalLogic.

What areas of your overall platform can GlobalLogic improve?
We have demonstrated, and can deliver, improvement in the following areas of your platform:
- Infrastructure, including physical servers and virtual/cloud infrastructure.
- Enterprise systems, including servers, networks, and applications.
- User facing products, including CX design, web, mobile, and desktop.
Can GlobalLogic improve our T2/T3 support?

Yes! Let GlobalLogic assist you in improving Escalation Management, Product Feature Configuration, Dedicated and Engineer-led support schemas.
How does GlobalLogic partner with clients to improve customer support?
We use three different approaches to partnering with our clients:
- GlobalLogic Digital Accelerators: tools to automate current services, enhancing accuracy and reducing turnaround time.
- GlobalLogic GenAI Workbench: designed for technical support representatives aimed at accelerating service delivery while elevating the quality of every customer offering.
- Partner Digital Accelerators: using established partnerships with industry-leading tools & platforms to elevate our service quality and enhance the customer experience.
How does GlobalLogic use GenAI to improve the technical support experience?

GlobalLogic creates Technical Solutions that introduce AI/Gen AI aided tools & accelerators focused on improving a technical support representative’s productivity and reducing case handling time. This improves both the customer and the support representative’s experience.