Technology Capabilities
Technology CapabilitiesI’m Janki Makwana, a Data Scientist at GlobalLogic. I have been working with a major re...
Welcome to the second part of our two-part series on the evolving payment industry! In ...
Engineering impactful customer interactions with AI & data-driven insights
A leading U.S. telecommunications provider sought to enhance customer experience by leveraging AI/ML-powered analytics. The company faced challenges with call handling inefficiencies, reactive customer support, and a lack of predictive insights. GlobalLogic developed an AI/ML-driven analytics platform, reducing customer care calls by 30%, optimizing call handling, and streamlining interactions with automated, data-driven solutions.
Challenge
The client aimed to enhance customer satisfaction and operational efficiency but faced key obstacles:
The client needed a solution that leveraged AI and data analytics to streamline operations, improve engagement, and enable proactive customer interactions.
Value Created
Impact
GlobalLogic’s AI-driven solution delivered measurable business results including:
Explore fresh thinking from GlobalLogic’s strategists and engineers
See allGlobalLogic and Salesforce enabled a luxury Japanese automaker to create a new revenue stream beyond traditional vehicle sales.
The financial services industry has reached a point of no return. The last decade was about experimenting with digital tools and artificial intelligence, launching isolated innovations.
GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.