Technology Capabilities
Technology CapabilitiesI’m Janki Makwana, a Data Scientist at GlobalLogic. I have been working with a major re...
Welcome to the second part of our two-part series on the evolving payment industry! In ...
Optimizing Customer Service Efficiency with Salesforce Automotive Cloud
GlobalLogic leveraged Salesforce Automotive Cloud to drive improved performance through automation, system consolidation and enhanced capabilities.
Opportunity
This OEM, after years of aggressive growth, could not scale quickly to meet increasing sales and customer service demands.
Their fragmented ecosystem, overly complex tech stack, and limited functionality were causing operational and cost inefficiencies and exposing the business to data management risks.
GlobalLogic leveraged Salesforce Automotive Cloud to drive improved performance through automation, system consolidation and enhanced capabilities for the sales and service teams, without increasing headcount.
Value Created
GlobalLogic built an end-to-end service solution for Case Management on Salesforce that allowed our partner to meet the increase in demand.
We consolidated customer and vehicle data, including historical data, in one place. This increased data accessibility and reduced manual data handling.
Using the Salesforce Customer 360 data model meant vehicle, customer, and finance data was automatically connected without the need for custom integration.
We used Salesforce Voice for agents to see a complete customer profile, including their case history, before answering their call.
Impact
Leading U.S. retailer transforms operations with GlobalLogic's vendor allowance management system modernization, achieving 90% automation increase and 80% reduction in manual calculations through legacy system modernization and cloud migration.
Discover how HHAeXchange and GlobalLogic are transforming home healthcare with AI-driven innovation, scaling delivery, and smarter patient care.
GlobalLogic provides unique experience and expertise at the intersection of data, design, and engineering.
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