Technology Capabilities
Technology CapabilitiesI’m Janki Makwana, a Data Scientist at GlobalLogic. I have been working with a major re...
Welcome to the second part of our two-part series on the evolving payment industry! In ...
A fast-growing pet insurance provider needed to scale operations, reduce costs, and improve customer engagement while expanding into new markets. Rising operational expenses and inefficiencies threatened profitability, making growth unsustainable. GlobalLogic defined a Digital Business Transformation strategy, built a next-gen digital platform, and established an Agile delivery model to improve efficiency, streamline claims processing, and enhance customer self-service—resulting in $9M+ in cost savings over two years.
The client, serving 200K+ policyholders, aimed to expand into new geographies while improving operational efficiency. However, costs were increasing at the same rate as revenue, putting pressure on margins and limiting scalability.
To support their growth, this company needed to modernize processes, optimize customer engagement, and enhance claims management. A future-ready digital platform was essential to reducing inefficiencies, improving service, and ensuring long-term profitability.
GlobalLogic partnered with the client to drive a Digital Business Transformation that optimized operations, reduced costs, and supported scalable growth. Together, we:
Through Agile execution, cloud modernization, and automation, we transformed the client’s digital ecosystem—optimizing claims processing, improving customer service efficiency, and reducing operational costs. The result was a more scalable, profitable, and customer- centric insurance platform, positioning the company for sustained growth.
Explore fresh thinking from GlobalLogic’s strategists and engineers.
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