Implementation / Technical Project Coordinator IRC280937

Description

An Implementation/Technical Project Coordinator is an integral team member, serving as the primary point of contact for Our Client’s Enterprise Comp Solution implementations. They oversee all onboarding details for new customers and are responsible for driving action items critical to timely and accurate account setups. This is a highly visible role that requires a great deal of communication and coordination between different groups. The Implementation Coordinator works with all offices of the organization including Account Management, Customer Configurations, Software Development, Business Operations, and Executive Management, communicating requirements and deliverables with an exceptional level of customer service and professionalism.

This role will have a major impact on the success of our software development team as it strives to deliver applications that are vital to the services that CorVel provides. In addition to project management skills and some knowledge of the software development process, the coordinator will need to develop and maintain a strong working knowledge of our Client’s business.

Qualified candidates for this position are recent graduates / early-career individuals with a strong drive to learn and grow as a member of our client’s family. They are highly organized, detail-oriented, adaptable to frequently changing priorities and able to work independently as well as part of multiple teams. They must have outstanding communication and critical thinking skills, and the ability to build positive, cooperative relationships across the organization.

Requirements

KNOWLEDGE & SKILLS:

Demonstrable skills with Agile / Scrum, Kanban, Waterfall methodologies
Demonstrable ability to read and write simple to moderate SQL queries.
Demonstrated ability to manage details and timelines for multiple, simultaneous, complex implementations
Adept at thriving in a fast-paced environment with firm deadlines
Strong organizational skills and attention to detail
Strong professional interpersonal and communications skills (verbal or written) including effective and appropriate use of email, chat, etc.
Ability to work with technical and non-technical team members across the organization with varying communication styles
Strong analytical problem-solving and problem-resolution skills
Technical aptitude for learning new systems and technical processes
Knowledge of the full software development life cycle
Familiarity with Microsoft Azure DevOps or other development platforms
Knowledge of project management tools and practices
Basic understanding of relational database architecture
Advanced abilities in Microsoft Excel, Word, Outlook

Preferred Skills:

Knowledge of claims administration

Job responsibilities

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Coordinate multiple implementations while maintaining accurate details at all times
Maintain accurate project schedule using established tools
Communicate project scope, schedule, status, and deliverables to all levels of the organization
Lead weekly/bi-weekly customer onboarding meetings with field and setup teams, stakeholders, technical resources and management
Facilitate data file transfers between multiple vendors, field teams and IT groups via network drives, customer FTP sites, and other secure media devices
Review, understand and interpret claim data submitted in varying formats from prior vendors
Develop knowledge of our Client’s systems as they relate to Enterprise Comp Solutions
Identify process improvement opportunities to automate and enhance team responsibilities
Communicate technical data, issues, solutions and process-related information to non-technical teams
Maintain all project implementation documentation including meeting notes, timelines, requirements, and stakeholders
Serve as the central communications and documentation contact for implementations
Execute queries for data analysis, claim inventory, validation issues etc.
Lead and coordinate schedules and activities for assigned software development projects and project teams
Lead daily project team meetings
Identify and remove impediments to software development teams’ progress
Participate in requirements gathering process and create product backlog items for development team, in conformance with process guidelines
Participate in product backlog item prioritization
Monitor the project backlog to ensure project priorities and deadlines are effectively met
Facilitate communication between end users, stakeholders, product managers and software development project teams
Manage, in collaboration with UAT coordinator and IT staff, the software release process for assigned projects
Prioritize work effectively to assure maximum efficiency and productivity as well as quick and timely response to customer issues
Effectively and consistently communicate with team members, supervisor and other parties

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.