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Digital Customer Engagement

Transform customer experiences through seamless digital mobility solutions

Reimagining customer engagement for the Mobility industry

GlobalLogic’s Digital Customer Engagement solutions help mobility companies deliver personalized, seamless, impactful experiences across every touchpoint. Leveraging advanced CRM platforms, AI, and omnichannel integration, we enable direct-to-consumer sales, intuitive financial services, and innovative aftersales solutions. We’re transforming the automotive customer journey, empowering businesses to strengthen loyalty, optimize processes, and unlock new revenue streams.

How we help

Redefining customer journeys for loyalty and profit

We empower mobility companies to craft seamless digital experiences that redefine every stage of the automotive customer journey. Our solutions—spanning direct-to-consumer sales, personalized interactions, and predictive aftersales platforms—drive operational efficiency, enhance customer loyalty, and unlock measurable business growth.

Our capabilities

Innovative digital solutions for a connected customer journey

GlobalLogic enables automotive companies to create exceptional customer experiences by harnessing cutting-edge technologies and data-driven insights.

Direct-to-Consumer Sales Platforms

Develop smooth and scalable online sales platforms for vehicles, enabling direct customer engagement, secure transactions, and real-time updates.

Digital Financial Services

Provide intuitive, self-serve financing options, embedded payment systems, and flexible usage-based leasing and insurance services.

Customer Journey Mapping & CRM Solutions

Enhance customer engagement with CRM systems, lifecycle mapping, and omnichannel platforms that provide a single view of customer interactions.

Digital Marketplaces & Resale Platforms

Enable seamless vehicle lifecycle management with platforms for inspections, appraisals, digital auctions, and resale services.

Predictive Aftersales Platforms

Deliver predictive maintenance, immersive repair guidance, and automated aftersales solutions to improve customer satisfaction and reduce downtime.

Shared Mobility Solutions

Develop shared mobility platforms with user-friendly interfaces, subscription services, and map-based experiences for next-gen transportation models.

Omnichannel Marketing Automation

Develop intelligent marketing platforms for personalized campaigns and lead nurturing journeys, enhancing customer acquisition and retention.

In-Vehicle Experience Design

Enable integrated in-vehicle apps for seamless transitions between web, mobile, and car interfaces, enhancing usability.

Engineering automotive impact

Our real-world impact in action

Explore how GlobalLogic’s solutions are revolutionizing customer engagement for mobility leaders.

Transforming Online Sales Processes

Developed an automated end-to-end sales platform, reducing lead leakage by 34% within three months.

Powering Automotive Marketplaces

Enabled a leading digital marketplace with lifecycle management, auctions, and seamless customer experiences across APAC.

Digitizing Financial Services

Created a Salesforce-based platform offering customer 360° insights, contract management, and secure financing solutions.

Enhancing Aftersales with Predictive Maintenance

Delivered immersive aftersales platforms with guided repair tools and real-time diagnostics for enhanced customer satisfaction.

Izdvojeni uvidi

Explore fresh thinking from GlobalLogic’s strategists and engineers.

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FAQs

Your Digital Customer Engagement questions, answered

Learn more about Digital Customer Engagement solutions for the Mobility industry at GlobalLogic.

  • What is Digital Customer Engagement for mobility companies?
    It’s the use of advanced platforms and technologies to deliver personalized and seamless experiences across all stages of the automotive customer journey.
  • How does GlobalLogic support omnichannel customer engagement?
    We design and implement CRM platforms and digital tools that integrate seamlessly across web, mobile, and in-vehicle touchpoints for a consistent customer experience.
  • Can GlobalLogic help with financial services for automotive customers?
    Yes, we develop self-serve financing platforms, embedded payment systems, and flexible usage-based leasing and insurance solutions tailored to customer needs.
  • What are the benefits of predictive aftersales solutions?
    Predictive aftersales platforms enhance customer satisfaction by providing real-time diagnostics, immersive repair tools, and automated maintenance alerts.
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