Description
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Requirements
Job Title: Technical Sr Product Manager – Telecom Billing, BSS Transformation & GenAI Enablement
Job Description
We are seeking an experienced Product Manager with deep expertise in Telecom Billing and BSS platforms to drive product strategy, roadmap, and execution for large-scale billing transformation and migration programs. The role involves leading a small team of Product Owners, partnering closely with business and engineering stakeholders, and leveraging GenAI capabilities (including Claude and other AI platforms) to accelerate product discovery, requirements management, analysis, and delivery outcomes.
Domain: Telecom (Billing, BSS, Migration/Conversion, GenAI-enabled Product Management)
Key Responsibilities
Define and own the product vision, strategy, and multi-year roadmap for telecom billing platforms, modernization initiatives, and AI-enabled product capabilities.
Lead and mentor a team of 2–3 Product Owners, ensuring strong backlog management, prioritization, and delivery outcomes.
Drive billing transformation, migration, and system conversion programs (legacy to modern platforms), ensuring business continuity and minimal revenue leakage.
Collaborate with business stakeholders, architects, engineering, QA, and operations teams to translate business needs into scalable product capabilities.
Act as the voice of the customer and business for billing use cases including charging, invoicing, revenue management, settlements, and customer lifecycle management.
Define product KPIs, success metrics, and ensure continuous value realization post go-live.
Manage dependencies across BSS/OSS ecosystems and ensure alignment with enterprise architecture, security, and compliance requirements.
Support leadership with product insights, business cases, executive presentations, and strategic roadmap planning.
GenAI & Claude Responsibilities
Drive adoption of Generative AI tools such as Claude, ChatGPT, and enterprise AI platforms across product management and delivery functions.
Establish criteria and governance for selecting appropriate GenAI solutions based on business value, security, compliance, accuracy, and scalability requirements.
Leverage Claude and GenAI capabilities for:
Requirements analysis and refinement.
User story and acceptance criteria generation.
Impact analysis for telecom billing and migration initiatives.
Product documentation and knowledge management.
Business process optimization and operational efficiency improvements.
Executive reporting, roadmap communication, and decision-support artifacts.
Partner with engineering teams to identify opportunities for AI-assisted development, testing, migration validation, and operational monitoring.
Define and track AI adoption KPIs, productivity improvements, quality metrics, and business outcomes.
Evaluate emerging GenAI technologies and recommend adoption strategies aligned with enterprise objectives.
Required Skills & Experience
15+ years of experience in Product Management, Business Analysis, or Product Ownership within Telecom/BSS domains.
Strong hands-on experience in Telecom Billing systems, billing modernization, migration/conversion programs, and large-scale transformations.
Proven experience in defining product vision, roadmap, and strategy for complex enterprise products.
Experience leading and mentoring small product teams (2–3 Product Owners).
Strong understanding of end-to-end order-to-cash, rating, charging, invoicing, collections, and revenue assurance processes.
Excellent stakeholder management and communication skills, with the ability to engage business, technology, and leadership teams.
Experience working in Agile / SAFe product delivery environments.
Hands-on experience using Claude, ChatGPT, Copilot, or similar GenAI tools to improve product management effectiveness and delivery efficiency.
Strong understanding of AI governance, responsible AI practices, prompt engineering, and enterprise adoption considerations.
Preferred Qualifications
Ex-Amdocs or Amdocs product experience highly preferred.
Exposure to large telecom transformations, cloud-based billing modernization, or BSS re-architecture programs.
Experience working with Tier-1 telecom operators or large system integrators.
Experience leading AI transformation initiatives within product or delivery organizations.
Knowledge of AI-assisted SDLC, test automation, and business process automation frameworks.
Selection Criteria
Candidates will be evaluated based on:
Telecom Billing and BSS domain expertise.
Product strategy, roadmap ownership, and transformation leadership experience.
Experience managing migration/conversion programs and large-scale enterprise initiatives.
Leadership capabilities in mentoring Product Owners and managing cross-functional teams.
Demonstrated practical use of Claude, ChatGPT, Copilot, or equivalent GenAI platforms in product management and delivery.
Ability to identify, prioritize, and implement GenAI use cases that deliver measurable business value.
Strong analytical, communication, stakeholder management, and executive presentation skills.
Experience balancing innovation, governance, risk, and compliance in AI-enabled environments.
Skill Category
Product Management / Telecom Transformation / GenAI Enablement
Key Skills – Must Have
Telecom OSS/BSS Transformation and Migration
Telecom Billing & Revenue Management
Product Management & Product Strategy
Product Vision and Roadmap
Billing Modernization Programs
Claude / ChatGPT / GenAI Adoption
AI-Assisted Product Management
Agile / SAFe Delivery
Key Skills – Nice to Have
Amdocs Billing Suite
Cloud-Based BSS Platforms
AI Governance & Responsible AI
Prompt Engineering
Copilot, Claude, ChatGPT Enterprise
Telecom Data Migration & Conversion Programs
Job responsibilities
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What we offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
