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Service Delivery Coordinator IRC108995

Job IRC108995
Location Argentina - Buenos Aires
Designation Senior Lead Engineer
Experience 3-5 years
Function IT Infrastructure
Skills Customer Support, Linux, Networking, TCP/IP

Description

We are looking for a Service Delivery Coordinator to join our company!

The SDC primary role is to be a technical point of contact for Client solutions – advising and following up on customers technical needs. Work closely with account executives and product marketing to position and sell Client solutions through every aspect of the sales cycle – presentations, hands-on demonstrations, RFI/RFP responses, design and architecture, bill of material and pricing with current and prospective customers and generate winning solutions and systems designs.

Moving in a very dynamic media market from a business as well as technology perspective, the pre-sales role requires curiosity, agility and cloud-savvy culture within LATAM region.

Our Client is a public company headquartered, California, with over 1,300 employees in locations all around the world. Global teams are committed to providing next-gen video delivery and cable access solutions; is focused on providing VaaS, Video Appliances and Cable Access services, with high profile Internet Carriers, worldwide.

 

Requirements

    To be part of our team we expect you to have:

    • Individual Leadership with accountability, commitment to goals and ability to mobilize for Customer Success Management; Customer Advocacy with the ability to listen to the customer to gain insight and then orchestrate solutions; Team Representation with the ability to lead, collaborate and then accelerate the team to success.

    • Demonstrable experienced in working with highly technical solutions and understanding customer requirements and communicating requirements and regional trends to product managers.

    • Understanding of enterprise, internet and web technologies (Wide Area Networking, Web servers, Databases, HTML, Software Deployment best practices, etc.).

    • Experience on managing projects with internal and external stakeholders.

    • Knowledge of linear and non-linear (i.e. file-based) workflows, live and offline transcoding, editing, graphics, Asset and Content Management Systems.

    • Good presentation, verbal and written communication skills required.

    • Must be able to work under pressure and independently, and be able to meet project deadlines for delivering quality solutions on time.

    • Demonstrated ability to rapidly learn new tools and technologies.

    • Corporate experience working on networking and infrastructure at a low-level.
    • Strong english skills.

Preferences

JIRA, Protocol Stack, Zabbix, Grafana

Job Responsibilities

    Some of your everyday tasks will be:

    • Understand customer’s requirements and describe how the Client solution will fit to the customer’s strategic advantage.

    • Work as a trusted advisor, partnering with the customer on Technical Strategy and requirements.

    • Play a key role in interfacing with regional needs and requirements and helping to position the portfolio appropriately to win new opportunities.

    • Able to effectively demonstrate solutions at customer sites and be capable of running detailed technical workshops to deliver information concisely and effectively.

    • Strong focus on generating high customer satisfaction.

    • Effectively communicate product requirements from the field back into engineering and product marketing.

    • Exceptional time management and organization, and ability to manage a predefined project or process requiring the participation and assistance of individuals from multiple functional areas.

     

     

We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off on your birthday.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

Fun Perks:We want you to love where you work, which is why we cater breakfast daily and offer discounts for popular stores and restaurants!

About GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic employs over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred employer by both global HR consultative firms and local job boards. By creating a work environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our employees to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

Apply Now

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    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    Recruitment for this and similar positions in GlobalLogic is constantly open. In order to apply and give GlobalLogic your consent to process your personal data for the purpose of such recruitments press the “Submit” button below. More details on how we process your personal data and what are your rights can be found in EU Recruitment Policy. Remember that you can withdraw your consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com/se/