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Global Support Consultant IRC219853

Job: IRC219853
Location: Mexico - Mexico City
Designation: Senior Analyst
Experience: 3-5 years
Function: Business Solutions
Skills: Accounting, Asset Management, Data Analysis, Financial Analysis, General Insurance, Processing/Analytics
Work Model: Hybrid


About our client:

Our client is a leading supplier of highly specialised software and expertise for financial institutions and corporations. Their main product, called Dimension, is a modular system that offers a complete solution for the investment management of banks, asset managers and insurance companies. The basis for their complex software is excellent financial services know-how and a very good understanding of the individual requirements of their customers. More than 180 financial institutions all over the world use our client’s software. As a global player, they are continuously expanding their market-leading position.


About the role:

Our client is experiencing a substantial increase in business globally and to support their growth, we are looking for a Global Support Consultant. This is a truly global role, based in our Mexico office. In this key role, you will work with all our client’s customers and provide business support and solutions to overcome issues encountered by such customers. You will also prepare examples for developers to work on in their internal systems in case of code defects.

This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment – grow with us!



  • A degree in finance/economics/mathematics/computer science.
  • 5 years‘ experience within asset management, insurance, superannuation funds, funds management or custodian (experience with our client’s Dimension platform is an advantage).
  • Good communication & people skills.
  • You have excellent analytical skills and are used to working in a structured way.
  • You are good at working on & prioritising multiple tasks at the same time.
  • Knowledge or high interest in financial issues – theoretical as well as practical.
  • You have experience in the financial sector in back office operations.
  • You are service-minded and have the ability to thrive under pressure.
  • You enjoy working in a team.

Job Responsibilities:

Job responsibilities:

  • You will be the key contact for some our client’s clients regarding production support & consultancy and help manage the relationship.
  • You will also be able to give our client’s customers good advice and propose ad-hoc solutions within the framework of their Dimension platform.
  • You may be assigned to lead and perform consulting work on client-based projects.
  • You will maintain close contact and communicate errors & enhancement requests with local development staff and our colleagues in our client’s central Development Division in Copenhagen.
  • You will have solid experience in either Front Office, Portfolio Analytics, Financial instruments (incl. instrument pricing), Corporate Actions, Settlement, Accounting/Fund Accounting or Data Management/Integration.
  • You will be trained and mentored to become an expert in your field.
  • You will support the local professional services teams from time to time.
  • You will be based in Mexico and will be required to work on weekends/Public Holidays from time to time. Working extended hours might also be required on occasion.
  • We are servicing our clients on a 24/5 basis and have three distinct shifts: APAC, EMEA and NA.

Was wir anbieten

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.

Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.

Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally

Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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