Description
Customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers’ productivity.
The goal is to create a SaaS product from ground up in a public cloud framework.
Requirements
Job summary:
The Customer Success Engineer (CSE) ensures customers achieve maximum value from customer’s Privileged Access Security (PAS) platform. Acting as a trusted technical advisor, the CSE combines deep technical expertise with strong customer engagement to drive adoption, optimize deployments,
and ensure long-term platform success. This role partners closely with Customer Success Managers, Support, Engineering, and Product to deliver proactive guidance, resolve complex technical challenges, and align PAS capabilities with customer business goals.
Duties and Responsibilities:
• Advise customers on Customer’s PAS solutions, including architecture, configuration, best practices, and integration points.
• Provide deep technical and application expertise to support post-sales adoption and ongoing optimization.
• Serve as a technical escalation point for advanced PAS questions and challenges.
• Develop, document, and share best practices across customers and internal teams.
• Partner with Product Management and Engineering to relay customer feedback, influence the roadmap, and help shape new features.
• Guide customers to become confident, self-sufficient users of the platform.
• Collaborate cross-functionally to ensure customer issues are resolved with urgency and professionalism.
• Other duties as assigned.
Job responsibilities
Qualifications:
• Bachelor’s degree or equivalent experience.
• 5+ years of experience as a technical subject matter expert in a customer-facing role (TAM, Solutions Engineer, Support, Consultant, etc.).
• Strong background in Privileged Access Management or Privileged Access Security technologies.
• Demonstrated ability to communicate complex technical concepts to both technical and executive-level audiences.
• Strong organizational, multitasking, and time-management skills.
• Proven ability to navigate and resolve challenging customer situations.
• Experience teaching, coaching, or consulting on technical solutions.
• Technical skills including, but not limited to:
o Proficiency in SQL and relational databases.
o Experience with Microsoft Windows and Linux OS.
o Familiarity with Linux command line.
Desired qualifications:
• Knowledge of LDAP, Group Policy, Microsoft Active Directory, and domain integration design.
• Experience with password managers, vaults, and/or credential management solutions.
• Exposure to virtualization technologies such as VMware or Citrix.
• Working knowledge of TCP/IP, HTTP, SSL, and related network protocols.
• Cloud platform exposure (Azure, AWS, GCP).
• Comfort reading API logs.
• Security certifications (CISSP, Security+, etc.) or PAM-specific certifications are a plus.
What we offer
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.