Integration and Field Engineer for Harmonic IRC288943

職種概要

Harmonic is a leading provider of innovative broadband solutions that deliver video, voice and data to communications providers around the world. GL team participates in development, QA and support of several generations of such solutions.

The CableOS project is about developing the new software-based network equipment that provides access to Internet/IPTV/VoIP services with using powerful servers.

It is an innovative solution for Internet Service Providers that will allow to get rid of the existing HW equipment and to migrate to the cloud, saving customers the enormous expenses for the support of huge number of hardware network equipment. Currently there are no competitors to this project in the world and Customer offers the opportunity to be at the beginning of the rapid development of the product and the opportunity to take their place in a fast-paced engineering team.

We Offer

• Opportunity to work in team of domain professionals promoting high working standards.
• Experience in support of world leading Cable Operators and Multiple-System Operators (MSOs) across the globe.
• Comprehensive training in areas of Digital Video, DOCSIS, Networking.
• Hands-on experience in development, maintenance and support of modern embedded systems (Linux-based).
• Work with cutting-edge networking solutions employing latest NFV and SDN technologies.
• Work in multicultural development and support teams spread across continents.
• Visiting customers worldwide for troubleshooting complex technical support cases and performing system integration activities.

必要条件

• Bachelor’s in computer science, Electronic Engineering, Telecommunications or equivalent.
• Experience in IP network switching and routing protocols, TCP/IP stack is a “must”.
• Experience in configuration and administration of Linux-based servers is a “must”.
• Ability to understand technical documentation including Software/Hardware Configuration Guides, schematics, work instructions, test procedures, etc.
• Problem solving, analytical and communications skills.
• Knowledge of HFC, DOCSIS, CMTS configuration and troubleshooting is a plus.
• Knowledge of FTTX is a plus.
• Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is highly preferred.
• Ability to develop and present technical solutions to customers and internal teams is highly preferred.

Strong pluses (but not obligatory):

• Experience in configuration and administration of Linux-based servers
• Ability to understand, communicate and clearly document customer issues
• Preferred understanding / knowledge of DOCSIS,  DVB/ATSC, CMTS and BNG configuration and troubleshooting 

Travel requirements: 

• Work mode: remote mostly.  The candidate needs to be ready to work in NAC time zones (PDT, MDT, EDT) as potential focus on NAC Customers/Accounts, but not limited.
• Occasional travel to custsomer Lab or deployment site(s) for integration testing or investogation purpose in EMEA and NAC, but not limited. It varies and could be up to 75%.
• Harmonic Corp office for training.

 #LI-LB3 #LI-Remote

職務内容

• Support activities for client lab integration, testing, qualifications, and field trials.
• Implement IP networking and ecosystem with Harmonic product to support Customer Use Cases.
• Communicate with marketing, engineering, and sales team about client expectations.
• Responsible for testing new software and hardware; report and track defects to engineering.
• Execute, and lead client field trials.
• Train clients on the operation and troubleshooting of the Harmonic product.
• Train field service team on the operations and troubleshooting of Harmonic porduct and any new features that are supported.
• Assist with deployments and technical support as needed.
• Assist with supporting customers in conjunction with Harmonic’s Technical Assistance Centre (TAC), as required.
• Investigate, diagnose and resolve Customer issues on-site in a timely manner and if needed escalate problems for assistance.
• Resolving equipment performance related issues within Harmonic equipment and in conjunction with Harmonic application partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate.
• Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
• Act as a key technical liaison on customer projects, ensuring that technical requirements are met and expectations are aligned.

私たちが提供するもの

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

GlobalLogicについて

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.