Operations Engineer IRC275889

職種概要

BD&I is the Amdocs billing platfrom that is used by our Client to serve, manage and bill customers on our client’s network. The platofrm has complex orchestration and caters to Add a line, Upgrade and Nel line transaction across Retail, Care and Web channels. 

必要条件

• Be available on the defect triaging bridges to triage & manage defects.
• Provide suggestions and action plans based on defect RCA analysis & record proper RCA.
• Follow up with application teams if defects are being worked offline.
• Maintain defect tracker and provide defect summary.
• Provide end to end support to QA, Business team for scenario executions.
• Closely working with Product owners to assist them in assessing impact of Production/Customer
• Experience in troubleshooting defects.
• Provide logs, develop scripts and/or able to use existing tools in system for troubleshooting for defect.
• Maintain the Contact/page/escalate matrix of application teams for defect triaging and follow ups.
• Generate reports, status, and review with technical and business team. ( Daily / Weekly / Monthly)
• Coordinate security compliance
• Track issues from security scans and validate completion of remediation efforts.
• Monitor system and resource accounts for compliance including access/usage and password rotation.
• Document processes and procedures to conform to regulatory and business requirements.
• Prepare, collect and complete responses for audits as needed.
• Report/escalate all instances of overdue security vulnerabilities or non-compliance.

Good to Have

• Rest API Testing Experience
• Experience in Telecom domain
• Identify and validate test scenarios to be executed which is aligned with business requirements for new and BAU features
• Telecom domain knowledge
• Expertise in Sql, able to write and execute ad-hoc queries
• Identify potential areas for automation and develop automation scripts.

職務内容

• Must have experience in defect triage, prioritization, troubleshooting with the help of logs (Splunk/AppDynamics/Grafana)
• Knowledge of data formats: XML, JSON, CSV
• Unix Systems skills
• Working experience in JIRA, Test Data management tools, and manual testing
• Experience in leading defect triage bridges.
• Outstanding verbal and written communication & documentation skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors)

私たちが提供するもの

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

GlobalLogicについて

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.