Operations Manager IRC280918

職種概要

GlobalLogic is looking for the Manager will oversee end-to-end operations for global GIS mapping production and real-time information workflows. This role includes managing multi-region teams, ensuring quality and on-time delivery within SLAs, optimizing processes, and maintaining operational continuity in a 24/7 production environment. The ideal candidate will have strong leadership capabilities, a solid technical understanding of GIS/mapping workflows, and experience managing high-performance teams across multiple shifts.

必要条件

• 8–12 years of experience in GIS/Mapping or large-scale data production operations.
• Minimum 3–5 years of experience in people management or operations leadership.
• Strong understanding of map production processes, workflows, and related tool ecosystems.
• Excellent analytical, communication, and stakeholder management skills.
• Proficiency in project management tools, dashboards, and reporting.
• Hands-on experience with continuous improvement frameworks (Lean, Six Sigma preferred).
• Ability to manage multiple priorities in a 24/7 shift environment.
• Bachelor’s or Master’s degree in Geography, GIS, Engineering, or a related field.
• Prior experience managing real-time or critical operations (e.g., transport data, live map updates).
• Exposure to automation, AI-assisted mapping, or PEX-driven analytics is preferred.
• Willingness to work in a 24/7 rotational support model, including weekends/holidays as per rotation.
• Flexibility to manage global handoffs across APAC, EMEA, and AMER shifts.

職務内容

• Oversee daily operations for GIS Maps–related workflows across time zones, ensuring 24/7 coverage.
• Manage resource allocation, productivity tracking, and adherence to SLA/TAT.
• Coordinate with cross-functional teams (QA, PEX, Product, Engineering) to ensure operational continuity.
• Monitor real-time production metrics, identify issues, and drive prompt corrective actions.
• Lead and mentor team leads, supervisors, and analysts across multiple shifts and regions.
• Conduct performance reviews, skill assessments, and drive individual development plans.
• Foster a culture of accountability, collaboration, and continuous learning.
• Manage new-hire onboarding, training alignment, and shift scheduling.
• Drive continuous improvement using data analytics, PEX insights, and root-cause analysis.
• Monitor and improve quality metrics (Accuracy %, Rework %, Productivity).
• Collaborate with PEX and QA teams to implement corrective and preventive actions.
• Support automation initiatives and process standardization efforts.
• Serve as the primary point of contact for client and leadership escalations.
• Participate in review meetings, provide dashboards, and present performance insights.
• Communicate project risks, mitigation plans, and delivery status in a timely manner.
• Publish weekly/monthly reports summarizing key metrics, challenges, and improvement actions.

私たちが提供するもの

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

GlobalLogicについて

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.