Process Trainer IRC261785

職種概要

GlobalLogic is seeking a motivated and experienced Trainer to join our team. The Trainer will be responsible for delivering engaging, effective, and comprehensive training sessions to new and existing employees, ensuring they have the knowledge and skills necessary to perform their roles successfully. The ideal candidate will have strong communication skills, a passion for teaching, and the ability to adapt training content to different learning styles.

必要条件

• 3+ years of expereince in relevant Domain
• Strong interpersonal skills, written and verbal communication skills that can Develop strong client and customer relationship
• Must be Flexible with Rotational Shifts & weekoffs (365days , 24/7 support)
• Should have experience in Training large teams of 50+
• Experience on Traffic & Transit related projects will be an add on

職務内容

• Responsible for conducting end – end trainings for new hires in team
• Identifying Training needs in team and conducting refreshers when needed
• Closely working with Policy team and documenting/updating policy pages
• Conducting RCA/Pareto Analysis and identifying the pain point areas in terms of quality so as to come up with a POA accordingly ( For Eg. Training on top contributed areas )
• Responsible for conducting PKTs & providing feedback to the team per analysis
• Generating team level reports for top errors & top error contributors at a frequency of Weekly, Monthly and Quarterly
• Prepare and Update the training modules as and when required.
• Adaptable/Flexible to learn new process workflows so as to train the team as & when required.
• Documenting the New Workflows and developing Swimlanes / Flowcharts / Process Maps / SIPOC

私たちが提供するもの

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

GlobalLogicについて

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.