Support Analyst IRC282033

職種概要

GlobalLogic is  looking for talented professionals who are passionate about building innovative software solutions and driving digital transformation

必要条件

• Strong verbal, written, and interpersonal communication skills to interact effectively with customers, team members, and other departments.
• Ability to work independently as well as collaboratively within a team environment.
• Strong problem-solving abilities with the capability to prioritize tasks effectively.
• Ability to remain calm, focused, and productive while working under pressure.
• High attention to detail with excellent organizational and time-management skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Understanding of customer support processes, tools, and best practices.
• Minimum of 1 year of experience in customer service and/or a call center environment.
• Associate degree in IT, Computer Science, Business Administration, or related field preferred.
• 1–2 years of administrative experience preferred.
• Experience working with software products a plus.
• Additional call center experience a plus.

 

職務内容

• Receive and respond to customer emails and phone inquiries for the support team.
• Create, document, and route customer support cases as needed.
• Coordinate communication and collaborate with internal teams to ensure effective customer support.
• Monitor and work customer issues promptly to ensure a positive service experience.
• Provide proactive updates to customers regarding the status of their open issues.
• Manage and prioritize multiple tasks in a fast-paced, dynamic environment.
• Perform additional duties and responsibilities as assigned by your supervisor or manager.

私たちが提供するもの

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

GlobalLogicについて

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.