Customer Solution Owner (CSO) IRC288438

Description

The project focuses on the development and implementation of innovative resource management and optimization solutions for the world’s leading airlines. Its mission is centered on continuous improvement, delivering increased value to customers, and exploring emerging technologies such as artificial intelligence, big data analytics, and advanced optimization techniques.

The project operates within a unique software development environment where the solutions created have a real and meaningful impact on people around the world. It is organized as an agile, learning-oriented environment, bringing together talented, creative, and dedicated professionals.

Team members collaborate with a diverse group of specialists from many different countries and are part of a global setup that enables close cooperation with customers and colleagues worldwide. Most importantly, the project encourages and expects individuals to make a tangible difference through their contributions.

Requirements

• The Customer Solution Owner (CSO) plays a critical leadership role in ensuring customers realize measurable business value from their implemented solutions. Acting as the strategic bridge between the customer, product, and delivery teams, the CSO leads solution direction, drives best-practice adoption, and ensures technically feasible and scalable outcomes—particularly within complex airline operations environments.

   

  Experience & Background

  Prior experience in airline operations, aviation software solutions, or complex enterprise implementations preferred.

  Proven track record in customer-facing leadership roles such as Solution Architect, Functional Lead, or Product Specialist.

  Experience working with large, complex customers in transformation or implementation programs is highly desirable.

Job responsibilities

• Core Responsibilities
  1. Project & Solution Leadership

  Own end-to-end solution leadership for assigned projects, ensuring delivery of tangible business value aligned with customer objectives.

  Provide strategic direction throughout the project lifecycle, balancing customer expectations with product capabilities and implementation feasibility.

  Act as the primary decision authority on solution design and scope, ensuring long-term sustainability of the solution.

  2. Customer Guidance & Advisory

  Engage in intelligent, consultative discussions with customers to guide them toward industry best practices rather than defaulting to excessive customizations.

  Influence stakeholders by clearly articulating trade-offs, risks, and impacts of solution decisions.

  Confidently challenge requirements and say “no” when proposed approaches compromise product integrity, scalability, or delivery success.

  3. Solution Expertise – Three Pillars of Knowledge

  a. Domain / Business Knowledge

  Deep understanding of airline flight operations, including crew scheduling, crew sickness handling, disruption management, and operational decision-making.

  Ability to map real-world airline scenarios to system-driven solutions.

  b. Product Knowledge

  Expert-level understanding of Jeppesen’s products and how they support airline operational workflows.

  Translate business needs into optimal product configurations while minimizing unnecessary customization.

  c. Technical Knowledge

  Strong grasp of technical architecture, integrations, and feasibility constraints.

  Collaborate closely with engineering and delivery teams to ensure proposed solutions are technically viable and implementable.

  4. Leadership & Behavioral Excellence

  Demonstrate exceptional leadership, communication, and stakeholder management skills.

  Act as a trusted advisor to customers and internal teams.

  Lead with confidence, resilience, and accountability in high-pressure environments.

  Influence outcomes through clarity, credibility, and strong decision-making.

  Skills & Competencies

  Strong solution ownership and strategic thinking

  Excellent customer-facing communication and negotiation skills

  Ability to balance business needs, product capabilities, and technical constraints

  High emotional intelligence with the ability to manage complex stakeholder dynamics

  Proven ability to lead without authority and drive alignment across cross-functional teams

  Training & Development Path

  Expert Development Timeline: Typically requires ~48 months to fully develop a CSO from the ground up.

  Project Experience: Must have hands-on experience across a minimum of three diverse airline projects to gain exposure to varying operational models and customer behaviors.

  Capacity Consideration: CSOs represent a critical capacity bottleneck due to the depth of domain and product expertise required. External hires cannot be expected to operate at expert level on day one without significant onboarding and exposure.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.