Global Delivery Director – Telco Strategic Accounts IRC289920

Description

As a Delivery Director, you will be accountable for driving the high client advocacy and satisfaction, evidenced through net promoter score, strong client relationships and profitable growth in one or more of GlobalLogic’s global Telecommunications accounts. You will achieve this by meeting and exceeding client expectations, delivery excellence, high employee satisfaction and a consultative, AI-first delivery approach that harnesses the best of GlobalLogic and its partners’ capabilities. The role is based in Ireland, ideally within an hour’s commute to Athlone, where GlobalLogic’s Delivery Centre is located. The role will require some international travel.

This is a ‘two-in-a-box’ leadership role, focused on developing GlobalLogic’s Ireland and global delivery footprint, working in close partnering with offshore Engineering Leaders and teams, as well as the Industry Business Unit, to drive delivery excellence and strategic business innovation. We are looking for an experienced leader to deliver complex telecommunications solutions and services. You won’t just be managing delivery timelines and budgets; you will be the architect of our delivery approach and culture that created AI-led business impact for our clients. Your mission will be to blend delivery excellence with thought leadership, fostering a high-energy environment where innovation isn’t a buzzword – it’s the standard.

Your mission will be to knit globally distributed delivery teams into a single, cohesive global delivery function for these accounts. To emphasise – you need to be not just a delivery lead but also an innovation driver and an outgoing, high energy, proactive and hands-on leader, who identifies how AI-enabled capabilities and next-gen networking to solve the client’s most pressing business challenges.

Requirements

• 15+ years of experience in Digital Engineering delivery, with a proven track record specifically within the Telecommunications vertical.
• Experience in driving efficiencies and innovation in virtualized RAN architectures, Self-Organizing Network (SON) features, and Network Management Systems (NMS) to ensure that solutions and services remain at the forefront of industry standards and evolving market demands.
• Experience leading either regional accounts of 100+ people or global accounts of 200+ people.
• Expert-level knowledge of global delivery, financial management, and Organizational Change Management (OCM).
• A demonstrable ability to introduce AI-enabled solutions and drive a modernization agenda within a legacy environment.
• The ability to pivot from a big picture strategic discussion with the C-suite, to a granular, hands-on deep dive into delivery risks, blockers, mitigations and enablers.

Job responsibilities

Strategic Delivery & Global Governance

• Take accountability for high-quality Global delivery in tandem with other delivery regions, proactively shaping decisions taken at a global level for the account/s you manage.
• Act as the key Delivery lead for the account, aligning Product Team Leads, Global Subject Matter Experts, and delivery centres to ensure a seamless «One GlobalLogic» experience.
• Establish robust frameworks for tracking KPIs/SLAs while proactively mitigating risks in complex, enterprise environments.

Relationship Management & Innovation

• Build deep, trusted relationships with senior Telco executives (CTO, CIO, Product Heads) to understand their long-term vision and build advocacy for GlobalLogic.
• Drive growth in the account/s through a consultative approach. Builds an in-depth understanding of the client’s challenges and proactively propose ideas, PoCs and solutions, for eg., in AI adoption, automation, to deliver tangible clients outcomes.
• Use deep expertise in CSP organizations and Network/IT stacks to position GlobalLogic as a partner of choice for digital transformation.

Growth & Business Developmenta

• Work in lockstep with other Global Client stakeholders to identify and drive stronger delivery excellence and growth within the existing account/s.
• Lead the team, bringing together SMEs, Architects, and Executives to convert identified needs into signed business and delivery.

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What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.