Senior Engineer, Product Support IRC257570

Description

GlobalLogic looking for an enthusiastic Java Developer who is interested in moving into a Product Support Engineer role.  In this role, you will apply your Java development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive user experience and address any technical challenges

Requirements

• Either a Bachelor’s or Masters’s degree in Computer Science plus 2-4 years of experience in the Web and/or ECMS technologies space
• 2+ years of experience in Java Development
• Strong knowledge of web technologies, particularly JAVA/J2EE (e.g., coding, garbage collection tuning, heap dump & thread dump analysis), and JavaScript.
• Expertise in Content Management Systems (CMS) and website architecture.
• Proficiency in HTML, DHTML, CSS, XML, AJAX, JQuery, Apache, and IIS.
• Working knowledge of various operating systems, including Windows, UNIX, LINUX, and Solaris.
• Strong communication skills, both oral and written, in English
• Must be flexible to work from office in 24/7 shifts

Job responsibilities

• Troubleshoot and Resolve Issues: Use Java development skills to diagnose and resolve product-related issues reported by customers.
• Provide ongoing support for customers, ensuring seamless product functionality and assisting with technical challenges.
• Work with development, engineering, and product management teams to provide insights into product performance and identify areas for improvement.
• Manage and resolve technical incidents, ensuring issues are addressed within the agreed timelines.
• Communicate with customers regarding product issues, updates, and new feature rollouts in a clear, professional manner.
• Document troubleshooting steps, issues, and solutions in accordance with company standards for future

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.