Subject Matter Expert – D&R IRC270639

Description

We are looking for a Technical Support Engineer with strong experience in cloud technologies, Linux, SQL, and application troubleshooting to support modern, distributed systems.

Requirements

What will you do
• Develop and maintain a deep understanding of software systems, cloud architectures, and distributed applications.
• Monitor application and system health using logging and monitoring tools; analyze logs to identify and resolve issues.
• Interact with and troubleshoot REST APIs using tools such as Chrome DevTools, Postman, cURL, and Swagger.
• Read, understand, and debug application code written in Python or C#.
• Work extensively in Linux environments, performing system analysis, configuration, and troubleshooting.
• Query and manage relational databases using SQL to investigate data-related issues.
• Collaborate with development, DevOps, and security teams to resolve incidents and improve system reliability.
• Support cloud-based applications and services, ensuring availability, performance, and scalability.

Job responsibilities

We are looking for
• Strong understanding of cloud technology and modern software architectures (monolithic, microservices, etc.).
• Experience reading and understanding code in Python or C#.
• Ability to trace issues through code and system logs.
• Advanced knowledge and hands-on experience with Linux (commands, processes, networking, permissions).
• Experience with Relational Database Management Systems (RDBMS).
• Strong SQL skills for querying and troubleshooting data issues.
• Familiarity with major cloud platforms and their core services (compute, storage, networking).
• Solid understanding of monitoring, alerting, and logging concepts and tools.
• Nice to Have: Experience with SIEM/SOAR tools and security monitoring workflows. Exposure to incident response,
automation, or reliability engineering practices.
• Must possess any graduation degree (Must have Provisional Certificate and Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.