Technical Support Engineer IRC268657

Description

GlobalLogic seeking a Technical Support Engineer with 3+ years of experience, specializing in K2 Management and business process automation. The ideal candidate will have strong hands-on expertise in Active Directory, networking, and SQL, along with proven experience integrating solutions across Microsoft platforms such as Active Directory, and SQL Server.

Requirements

• Design, build, and deploy business process automation solutions.
• Configure and troubleshoot K2 Identity Synchronization, Security Labels, Roles, and Claimsbased Authentication
• Integrate K2 workflows with external systems such as SharePoint, SQL Server, REST/SOAP APIs,
Active Directory, and enterprise CRM/ERP platforms
• Use tools like SmartObject Service Tester and K2 Management for testing, diagnostics, and
configuration
• Monitor and optimize workflow performance; troubleshoot runtime and deployment issues
• Apply Fix Packs and Service Updates to maintain and upgrade K2 environments
• Participate in User Acceptance Testing (UAT), production support, and post-deployment
troubleshooting
• Collaborate with internal engineering and product teams on complex escalations.
• Document resolutions and contribute to internal knowledge bases and customer-facing articles.
• Communicate professionally with customers through email, ticketing systems and remote
support sessions.

Job responsibilities

Design, build, and deploy business process automation solutions using K2 Five and/or K2 Cloud
Develop and maintain K2 SmartForms, SmartObjects, Views, Workflows, and Service Brokers
Configure and troubleshoot Identity Synchronization, Role/Group resolution, and user profile integrations
Integrate K2 with external systems such as SharePoint, SQL Server, REST/SOAP APIs, Active Directory, and CRM/ERP platforms
Optimize workflow performance and troubleshoot runtime issues
Monitor, maintain, and upgrade K2 environments as needed, including applying Fix Packs or Service Updates
Participate in UAT, production support, and post-deployment troubleshooting activities

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.