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Middle Robotics Support Engineer IRC223627

Job IRC223627
Location Ukraine - Kyiv
Designation Software Engineer
Experience 1-3 years
Function Engineering
Skills Linux, Mechanics, SQL, SQL Server, Windows


Our client is looking for people who thrive in a fast paced, solutions oriented and creative environments.

The Software Support Engineer is a focal point within the client’s software and hardware organization for customer support activities. Specifically, in this role, the individual(s) will provide remote and field support to our customers and operations teams for the installation and configuration of the system supporting robotic hardware. The Software Support Engineer will work proactively and in response to ad-hoc support calls to ensure the software and hardware system is running properly in the production warehouse automation environments of our customer.



  • 2+ years of IT infrastructure production support experience
  • Linux, Windows exposure
  • Understanding mechanical system of the robots
  • Intermediate spoken English level


  • Rabbit MQ or Kubernetes/Ansible experience
  • SQL/SQL Server


Job Responsibilities

  • Provide escalation support for short-term problem resolution activities
  • Perform validation activities for support tools
  • Ownership and resolving situations of the stuck bots, handling cases via validation; bots’ cameras issues
  • Ownership for new SW versions remote deployment to the production bots 
  • Creating documentation of system-level functionality from a support perspective.
  • Work under pressure in restoring high-priority systems to operations
  • Work early hours: 7:00am-02:00pm


We Offer

Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.

Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.

DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.

Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.

Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.

Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses. Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries. GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.

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