Contact Center Experience Services

Create data-driven customer service experiences that are more proactive, predictive, personal, and profitable

share

What We Offer

Today’s digital customers expect faster, more personalized experiences when reaching out to a business’ contact center. As an AWS Service Delivery Partner for Amazon Connect, GlobalLogic can help you deliver proactive, predictive customer experiences that utilize the right channels and adapt quickly to your customers’ needs — whether that means renewing a policy or processing a claim more efficiently, or using data more effectively to sell personalized products and services.

CX Value Chain Assessment

Leverage our customer journey-based assessment service to deliver the desired experience to your target customers.

Contact Center Services

Cut through the complexity of existing systems & deliver a holistic approach to creating better customer experiences.

Amazon Connect Implementation

Deliver a seamless customer experience through a unified contact center solution for voice, chat, and task management.

Where We Can Help You

Improving your customer experience is about more than just a shift in technology. We help you create the digital environment you need for a fast, sustainable and secure transformation. We do this by building in three layers of capability. (1) Amazon Connect forms the foundation. (2) We then provide the tools and processes needed to integrate AI, ML and Automation services into your contact flows. (3) Our last step is to enable you to extract and analyze rich data for real business value & insights.

CX Value Chain Assessment

  • Assess your brand, market, customers, business objectives & key programs
  • Assess the key elements of the customer’s omnichannel journey experience
  • Assess your overall data & analytics, Agile, innovation & iterative service delivery capabilities
  • Build a transformation roadmap based on recommendations & customer journey maps

Contact Center Services

  • Solution / technical consulting and delivery
  • AWS Well-Architected Review to benchmark your existing cloud-based solution
  • Contact center platform development
  • Contact center managed services
  • Contact center as a service

Amazon Connect Implementation

  • High-quality audio capabilities, natural interactive voice response (IVR) & interactive chatbots
  • AI / ML enablement to automate interactions, authenticate callers, and find answers quickly
  • Unified customer data & task management tools to help agents provide more personalized, efficient experiences

Why GlobalLogic

With 20+ years of digital engineering experience, GlobalLogic delivers end-to-end product design, development, testing, and continuous delivery through Agile and CI/CD methodologies. We help you create a roadmap, strategy, and architecture — as well as provide the resources and skillset needed to drive business-wide change. Together, we create the platform and processes you need to deliver a truly customer centric experience with minimum risk and maximum added value.

Work Examples

Digital Banking Payment Hub

AIOps Data & Monitoring Solution

South East Water

Remote Outbound Contact Center

Target Professional Services

Assessment & remediation of AWS Cloud Estate

Choreograph

Media Advertising & Marketing Solutions

Elsevier

Smart, Integrated Research Platform

Meet Our Experts