Technical Support Engineer IRC269542

Description

We are looking for engineers with strong problem-solving skills and a grounding in engineering principles and prior Aras PLM or other PLM (product lifecycle management) domain experience

Experience with C# and JavaScript
Experience with OOP concepts
Experience with Web Application development preferred
Experience with SQL database preferred
Experience with a customer-facing role or consulting role
Fluent in English and Excellent verbal and written communication skills. Candidate is expected to be able to communicate the status of work clearly and efficiently to customers
Working knowledge of MS Windows
Candidate should have 4 to 6 years of overall experience, including 3 to 5 years in software development, technical support, or a related field
Candidate should have Bachelor’s degree in Computer Science and/or Engineering
Strong time-management skills are essential for success in this role

 

What is a Software Solutions Engineer (m/f/d)?
Working independently and collaboratively, you will solve technical issues and advise customers on our platform. The Software Solutions Engineer acts as the first point of contact for all customers. You are somebody who can troubleshoot complex customer environments, collaborate with other teams to identify and resolve bugs, provide crucial feedback to Product Management to drive product improvement, and create knowledge base articles.

Requirements

We are looking for engineers with strong problem-solving skills and a grounding in engineering principles and prior Aras PLM or other PLM (product lifecycle management) domain experience

• Experience with C# and JavaScript
• Experience with OOP concepts
• Experience with Web Application development preferred
• Experience with SQL database preferred
• Experience with a customer-facing role or consulting role
• Fluent in English and Excellent verbal and written communication skills. Candidate is expected to be able to communicate the status of work clearly and efficiently to customers
• Working knowledge of MS Windows
• Candidate should have 4 to 6 years of overall experience, including 3 to 5 years in software development, technical support, or a related field
• Candidate should have Bachelor’s degree in Computer Science and/or Engineering
• Strong time-management skills are essential for success in this role

Job responsibilities

• Provide an exceptional support experience via email, web and/or phone for our customers to achieve core KPIs
• Participate in debugging and testing the product
• Develop sample customisations of the product for customers
• Maintain a high level of customer satisfaction by providing technical resolutions for customer issues
• Document customer interactions and feedback by creating knowledge base articles and providing recommendations for improving the online
  documentation
• You will be an expert in the Aras Innovator product

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.