Jira Service Management

A comprehensive ITSM that empowers service teams to quickly manage requests, incidents, problems, and changes.

Simple Service Desk Software

Jira Service Management offers an intuitive solution for incident, change, and problem management and is specifically tailored to the needs of IT and service teams. Jira Service Management provides both internal and external customers with an easy way to ask for support while ensuring that your teams can manage these requests quickly.

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Advantages of Jira Service Management

Jira Service Management is an uncomplicated, inexpensive, and easily expandable approach to customer support that can be used by many different departments within an organization.

Manage service requests, incidents, problems, and changes more efficiently


SLA support and user-friendly interfaces, including calendar, automated request management, real-time reports, dynamic queues, and notifications


Set up a self-service portal for your customers

Jira Service Management Features


Provide a Better Service Experience

  • Customers / employees can submit requests through an easy-to-use help center.
  • Combine with Jira Confluence to create an integrated knowledge base or self-service portal that uses machine learning to help users find the right information quickly.

Collaborate Across Teams

  • Integrate with Jira Software to help IT and development teams work on a common platform to resolve incidents faster and implement changes reliably.
  • Track all tasks and link all processes and activities to Jira Software, including planning, composition, and delivery of IT services.

Use in Just a Few Minutes

  • The tool offers quick setup and continuous adaptation for internal and external service desks.
  • Get started with preconfigured IT and customer service templates, business process and automation rule suggestions, and integrated email support.


Jira service management offers internal and external customer support. The service is specifically tailored to the needs of IT and service teams, managing incident, change, and problem management requests.

Yes, Jira is a ITSM tool that enables agile project management. Some of the key functions include agile boards, backlogs, roadmaps, and reports so companies can plan, track, and manage their agile software development projects.

For Premium customers, Jira Service Management is fully integrated on the Confluence Cloud. Therefore, it allows teams to plan, track, and manage their work more easily.

Yes, the Jira Services desk is a form of CRM as the software allows organizations to manage complex business processes with a holistic view, thus, enabling them to focus on core business goals and effective case management.

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