Client Success Manager (Automotive Software Solutions) IRC285208

Description

Due to intensive growth in the Japanese market, GlobalLogic Automotive department is glad to invite an experienced Client Success Manager to become part of the GlobalLogic Automotive team.
In this role you will take responsibility for being a face of a portfolio of projects within a larger Customer Lab. You will communicate with teams, offshore Managers, leadership, and other internal / Customer stakeholders. We also expect you to play an active role in pre-sales activities and internal programs.
We expect the successful candidate to have past experience being a focal point for projects, participating in pre-sales as well as to have a proven track record in project delivery. Experience working with distributed teams & geographically diverse customers is also required. Technical background & experience in the automotive domain are mandatory.

 

Requirements

Experienced Client Success Manager with a strong engineering background to act as the primary strategic partner for our key automotive clients (OEMs and Tier 1 suppliers) in Japan.
In this role, you will not just be a point of contact; you will be a „Technical Bridge“ and a trusted advisor. You will act as the interface between our Japanese clients’ complex engineering requirements and our offshore software delivery teams. Your goal is to ensure client satisfaction, drive technical alignment, bridge cultural and communication gaps, and identify opportunities to expand our engineering value within the client’s organization.
The ideal candidate is a former embedded engineer or project manager who understands the rigor of the automotive industry (ASPICE, ISO 26262) and possesses the cultural fluency to navigate Japanese business environments while managing remote international teams.
Required Skills & Qualifications
Education & Language
Bachelor’s degree in Computer Science, Electrical Engineering, or a related technical field.
Native-level Japanese: Ability to conduct high-level business negotiations and technical discussions.
Business-level English: Ability to communicate complex technical concepts effectively with offshore engineering teams.
Experience
7+ years of total experience in the software engineering industry.
Minimum 3 years of experience in the Automotive domain (Embedded software, IVI, ADAS, or Powertrain).
Proven experience working with Offshore/Nearshore development teams (e.g., India, Eastern Europe, Vietnam).
Technical Competencies
Solid understanding of the Automotive Software Development Life Cycle (SDLC) and V-Model.
Familiarity with industry standards such as ISO 26262 (Functional Safety), A-SPICE, and MISRA.
Understanding of embedded systems concepts (RTOS, CAN/LIN, AUTOSAR, C/C++).
Soft Skills
Deep understanding of Japanese business culture (Omotenashi, consensus building/Nemawashi).
Ability to manage pressure and handle critical delivery situations with composure.

Desired Skills (Nice to Have)
Experience working previously as a „Bridge System Engineer“ (BrSE) or Technical Project Manager.
Existing network/relationships within major Japanese OEMs (Toyota, Honda, Nissan, etc.) or major Tier 1s (Denso, Aisin, etc.).
Knowledge of modern automotive trends: Software Defined Vehicle (SDV), Connected Cars, OTA updates, and Cybersecurity (ISO 21434).
Experience with Agile/Scrum methodologies in an automotive context.

Job responsibilities

Job Responsibilities
Client Relationship & Strategic Growth
Serve as the lead point of contact for assigned Japanese OEMs and Tier 1 accounts, building long-term, trust-based relationships with engineering managers and R&D directors.
Understand the client’s technical roadmap and business goals to proactively propose relevant software engineering services and solutions.
Identify opportunities for organic growth (upselling/cross-selling) within existing accounts by demonstrating the capabilities of our offshore delivery centers.
Technical & Delivery Alignment
Translate high-level client requirements and „voice of the customer“ into actionable technical directives for the offshore engineering team.
Participate in technical review meetings, ensuring that the software delivered meets the specific quality standards and nuances expected by Japanese clients.
Manage critical escalations, utilizing your engineering background to troubleshoot blockers and communicate technical root causes and resolution plans to the client in Japanese.
Cross-Cultural Bridge Management
Act as the cultural bridge between the Japanese client and the offshore team, mitigating misunderstandings arising from language barriers or differences in working styles.
Facilitate smooth communication flows, ensuring that the offshore team understands the context behind requirements (the „Why“) and the client understands the development constraints (the „How“).
Conduct regular health checks and Quarterly Business Reviews (QBRs) with stakeholders to present KPIs, delivery metrics, and improvement plans.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.