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Product Support Engineer IRC117006

Job: IRC117006
Standort: Ukraine - Kyiv, Lviv, Kharkiv, Mykolaiv
Bezeichnung: Junior Engineer
Erfahrung: 1-3 years
Funktion: Product Support
Fähigkeiten: Networking, System Support, Windows

Beschreibung:

Company helps safeguarding your world. With a portfolio of Physical Security and Enterprise Incident Management solutions, we work as trusted partners to hundreds of customers around the globe ensuring security, safety and business operations continuity.

Company solutions includes video management, video and data analytics, and PSIM/ Situation Management solutions that are deployed in financial institutions, transportation agencies, airports, seaports, utility companies, city centers, and to secure many of the world’s highest-profile public events.

 

 

Anforderungen:

    • Experience working as customer support engineer or deployment engineer
    • Basic Knowledge of MS SQL
    • Networking fundamentals knowledge (TCP/IP, HTTP/HTTPS, SSL/TLS protocols, LAN, WAN, VLAN).  (Cisco CCNA certification is a plus)
    • Experience with virtualization software VSphere (VMWare) is a plus
    • Experience working with NetSuite/Salesforce/Jira or other support cases software is a plus
    • Fluent in English is a must
    • Willing to be on call 24/7 available roughly a week per 6 weeks
    • Self-learning ability, self-motivated and team player
    • Well organized, good communication skills and reporting
    • Representativeness & strong customer facing skills
    • Excellent interpersonal capabilities
    • Demonstrated problem solving, troubleshooting and analytical skills

     

Einstellungen:

SQL

Arbeitsaufgaben:

    Company is seeking to hire an experienced services team engineer to join our Deployment and Support team.
    If you want to take part in resolving complex integration issues, deploy and configure the company’s Physical Security and Incident Management software worldwide, help and train our customers from the world’s leading enterprises to secure their business and build and get most of our products, this is the job you’ve been looking for!

    • Travels abroad 
    • Deploy software on-site or remotely
    • Own / handle and lead the resolution process for the cases raised by our customers
    • Ability to perform log level analysis
    • Handle the communication between R&D and Customer
    • Constant monitoring on the case status
    • Communicate with customers directly via telephone and e-mail in a professional manner and send regular updates until the case gets resolved
    • Ensure customers are satisfied Prior closing the case
    • Prepare RCA & submit to customer for critical cases (if required)

Was wir anbieten

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

Über GlobalLogic

GlobalLogic is a full-lifecycle product development services leader that combines chip-to-cloud software engineering expertise and vertical industry experience to help our customers design, build, and deliver their next-generation products and digital experiences. We expertly integrate design, complex engineering, and agile delivery capabilities to deliver superior business outcomes for global brands in telecom, automotive, healthcare, technology, media and entertainment, manufacturing, and semiconductor industries.

Headquartered in Silicon Valley, GlobalLogic unites over 18,000 designers and engineers across the globe. Analysts like NASSCOM and Zinnov have recognized us for being a top company in our field, and we are consistently nominated as a preferred company by both global HR consulting firms and local boards. By creating an environment that is exciting and flexible, and by fostering growth through ongoing learning and development programs, we empower our consultants to achieve both their professional and personal goals.

At GlobalLogic, we make amazing products — and careers.

Apply Now

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    Die Ausschreibung für diese und ähnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr Einverständnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drücken Sie die Schaltfläche "Bewerben" unten. Weitere Einzelheiten darüber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Die Ausschreibung für diese und ähnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr Einverständnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drücken Sie die Schaltfläche "Bewerben" unten. Weitere Einzelheiten darüber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Die Ausschreibung für diese und ähnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr Einverständnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drücken Sie die Schaltfläche "Bewerben" unten. Weitere Einzelheiten darüber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com
    Die Ausschreibung für diese und ähnliche Positionen bei GlobalLogic ist dauerhaft offen. Um sich zu bewerben und GlobalLogic Ihr Einverständnis zur Verarbeitung Ihrer personenbezogenen Daten zum Zweck solcher Einstellungen zu erteilen, drücken Sie die Schaltfläche "Bewerben" unten. Weitere Einzelheiten darüber, wie wir Ihre personenbezogenen Daten verarbeiten und welche Rechte Sie haben, finden Sie in der EU-Personalpolitik. Denken Sie daran, dass Sie Ihre Einwilligung jederzeit widerrufen können, z. B. durch eine E-Mail an privacy@globallogic.com
    In order to apply and give GlobalLogic your consent to process your personal data for the purpose of this recruitment process, press the “Submit” button below.
    Check this box if you want us to process your personal data also for future recruitment processes for other positions. More details on how we process your personal data and what are your rights can be found EU Recruitment Policy. Remember that you can withdraw any consent anytime, for example by sending an e-mail at privacy@globallogic.com