Senior Product Manager – Partner Integrations IRC281796

Description

PM _PI 

10+years

SAAS

Requirements

Senior Product Manager – Partner Integrations
Calabrio’s global growth requires strategic product managers who do not settle for status-quo, be fast and unrelenting tenacity to execute, an entrepreneurial in creating new innovative, secure, and reliable integrations that driving value for Calabrio Ccaas partners, Calabrio, and customers.
In this role, you will own the global multiple partner product relationships and integrations, set the vision, define the strategy to achieve the vision and manage roadmap activities to deliver Calabrio products to its customers. You will work closely with other product managers, R&D, Sales, customer success and integration teams to deliver outcomes that are meaningful for our partners, Calabrio, and customers. With your passion, talent, and business expertise, you can help us create a strategic partnership, robust integrations that brings innovation and differentiation to Calabrio’s partners ecosystem, create market disruption, and continues to deliver data to Calabrio / Partners workforce product solutions to our customers.
If you are passionate about being a leader for a global software company and love working in a fast-paced global role solving complex problems and working on leading edge products this is the role for you! As a results-oriented senior product manager, we would love to have you on our global product team to oversee our CCaaS partner integrations to enable Calabrio products

Job responsibilities

Key Responsibilities
• Set the vision, growth strategy, alignment and develop roadmap for several CcaaS partners to deliver tangible results and drive revenue growth, strengthens partner relationship and build robust integrations that deliver value to our customers.
• Responsible for creating new partner Integration to the market by working with partner business stakeholders, product management, IT and R & D teams and various other Calabrio teams. Resulting in new revenue growth and customer acquisition.
• Engage with Partner product development teams to drive roadmaps, deliver partner and customer commitments, enhancement of partner integrations, sustain existing integration while prioritization and balance vision with functionality, costs, and solution inter-dependencies.
• Be a partner integration evangelist and communicate regularly on roadmaps, new or update integration releases and any risks with mitigation plan.
• Be analytical in understanding and reporting the partner market competitiveness, financials, SaaS (Software as a Service) metrics and driving actions based on analysis.
• Managing both direct and indirect teams to influence, develop and deliver results is part of this role.
• Support go-to-market plans including opportunity analysis, pipeline analysis, market segmentation, post launch success metrics, outbound marketing requirements and sales enablement by working closely with product marketing, sales, professional services and support and other teams as needed.
• Operate in an Agile environment based on Design Thinking, which focuses on progress vs. perfection, and iteration vs analysis paralysis with heavy understanding of epic’s, features and user stories, storyboards, Agile and ownership of the sprinting process.
• Exhibit classic product management skills around identifying market requirements, competitive analysis, driving differentiation, understanding use cases, defining value proposition, pricing, product life cycle management, exercising good judgement under pressure, setting prioritizations, etc., is key to success in this role.
Qualifications
• Manage Calabrio partner product management relationships and various other partner stakeholders.
• 8-12 years of SaaS product management experience,
• Bachelor’s degree in software engineering and an MBA.
• Product or Service commercialization experience – pricing, contracts,
• Previous experience as Senior Product Manager includes strong leadership and interpersonal skills that deliver results.
• Strong analytical and quantitative skills; data and fact-based decision.
• Hands-on experience in strategic planning and business case development
Preferred Experience:
• Certifications: Certified Product Manager (CPM), Certified Scrum Product Owner (CSPO), ….
• CCaaS industry – Contact Center, Workforce Enterprise Management, Integrations, API’s & Gateways
• Experience with recording voice and digital contact channels: Chat, Email, Skype, Facebook, etc.
• Passion for data and work experience in the data science/tech domain.
• Scrum / Agile Product Management
• Experience with ADO – Backlog, Roadmaps, Planning and Prioritization, Roadmap / Epic Status.
• Defining network/application observability, monitoring, and alerting experiencing
• Experience with customer application migration software tooling
• Market and competitive research and analysis
• Experience in creating and presenting presentations to Customer’s, Partner’s, and Calabrio Executives / Stakeholders

 

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.