Senior Technical Writer IRC279677

Description

GlobalLogic, a Hitachi Group Company, is a leader in digital engineering. We help brands design and build innovative products, platforms, and digital experiences for the modern world. Our teams work at the intersection of engineering, design, and innovation to deliver transformative results for our global clients.

We are looking for a Technical Writer who can translate complex technical concepts into clear, concise, and user-friendly documentation that supports our global engineering teams and end-users.

Requirements

• Bachelor’s degree or equivalent in English, Technical Communication, Computer Science, Engineering, or a related field.
• Proven experience as a Technical Writer or in a related documentation role (preferably in software, IT, or engineering domains).
• Strong understanding of technical concepts with the ability to simplify and communicate them effectively.
• Hands-on experience with version control systems such as Git or GitHub.
• Familiarity with collaborative documentation platforms like Confluence.
• Proficiency in Markdown (.md) for structured and efficient content creation.
• Working knowledge of HTML and CSS for web-based documentation.
• Good understanding of Generative AI tools such as ChatGPT, Gemini, or Microsoft Copilot.
• Excellent written and verbal communication skills with strong command of English.
• Ability to create clear, concise, and user-friendly documentation for diverse audiences.
• Strong research and information-gathering skills to ensure content accuracy.
• High attention to detail and commitment to maintaining documentation quality.
• Ability to work independently as well as collaboratively with cross-functional teams.
• Strong organizational and time management skills to manage multiple projects.

Good to Have:

• Experience with API documentation.
• Familiarity with single-sourcing tools (e.g., MadCap Flare,RoboHelp).
• Experience creating multimedia documentation (e.g., instructional videos, annotated screenshots, tutorials).

 

Job responsibilities

• Create, develop, plan, write, and edit operational, instructional, maintenance, and test procedures.
• Produce documentation in multiple formats, including:
• Paper-based publications
• Multimedia and web-based resources
• User sites and embedded user assistance systems
• Collaborate with Subject Matter Experts (SMEs), engineers, and other stakeholders to gather and verify information.
• Research and translate complex technical and engineering information into clear, concise, and user-friendly documentation.
• Document engineering processes, workflows, and specifications for consistency and traceability.
• Define and apply formatting styles, templates, and standards to improve readability and accessibility.
• Ensure all documentation complies with GlobalLogic’s style guide, documentation standards, and QA procedures.
• Manage and track documentation using version control systems such as Git or GitHub.
• Use Confluence and other collaborative tools for document management and review processes.
• Create and maintain content using Markdown (.md) and HTML/CSS for web-based documentation.
• Leverage Generative AI tools (e.g., ChatGPT, Gemini, Microsoft Copilot) to enhance productivity and content quality.
• Continuously improve documentation quality by integrating feedback from users, testers, and technical teams.
• Support the creation of multimedia content (e.g., annotated screenshots, video tutorials, and walkthroughs) when required.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.