ServiceNow Configuration Expert IRC265167

Description

Our customer is a global technology leader advancing a sustainable energy future for all. Our customer is advancing the world’s energy system to be more sustainable, flexible, and secure, and we collaborate with their customers and partners to enable a sustainable energy future – for today’s generations and those to come.
Our customer has a proven track record and unparalleled installed base in more than 140 countries, serving customers in the utility, industry, transportation, data centers, and infrastructure sectors. With innovative technologies and services, including the integration of more than 150 gigawatts of HVDC links into the power system, we help make the energy value chain more efficient, making electricity more accessible to all.

Requirements

As a key member of our ServiceNow practice, candidate will be responsible for the expert-level configuration and customization of the ServiceNow platform.

 

 

Job responsibilities

Expert Configuration and Customization: Perform advanced configuration and customization of the ServiceNow platform, including but not limited to:

• Forms, lists, and UI policies
  Business rules, client scripts, and workflows
  Notifications, email scripts, and inbound actions
  Service Catalog items and request workflows
  Knowledge Base articles and workflows
  Reporting and dashboards
  User and group administration
  Integration with other systems using REST/SOAP APIs, scripting, and middleware.

 

• Requirements Gathering and Analysis: Collaborate with business analysts, process owners, and end-users to gather, analyze, and document business requirements. Translate these requirements into technical specifications and ServiceNow solutions.
  Solution Design and Implementation: Design and implement scalable, robust, and efficient ServiceNow solutions that align with best practices and business needs.
• Best Practices and Standards: Adhere to ServiceNow best practices, coding standards, and governance policies. Stay up-to-date with the latest ServiceNow features and trends.

 

• Collaboration and Communication: Effectively communicate technical concepts to both technical and non-technical stakeholders. Collaborate effectively with cross-functional teams, including developers, administrators, and project managers.  
  Mentorship and Knowledge Sharing: Mentor junior team members and share knowledge and best practices within the ServiceNow team.

 

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.