Team Lead / Sr. Team Lead – Delivery & Operations Enablement IRC288056

Description

We are seeking a strategic and process-oriented Delivery & Ops Enablement Team Lead to drive efficiency and capability building within our delivery organization. In this role, candidate will lead a team focused on structuring knowledge, standardizing operational workflows, and producing high-impact visual reporting.
Candidate will act as an internal consultant, utilizing advanced Google Workspace skills and market research to transform raw operational data into compelling narratives for RFPs, Business Reviews, and best-practice collaterals & playbooks that empower our delivery leaders and teams to excel.

Requirements

Required Qualifications & Experience
Total Experience: 8 to 10 years in IT/Consulting/Operations.
Relevant Experience: 3 to 4 years in Enablement, Sales Operations, PMO, or Strategy Consulting.
Education: MBA or B.Tech/B.E with strong operational/business acumen.
Tech Proficiency:
Expert-level proficiency in Google Slides (Ability to create „consulting-grade“ slides, master templates, and visual flowcharts).
Strong proficiency in Google Sheets (Data analysis, pivot tables, linking data to slides).
Familiarity with Knowledge Management tools (SharePoint, Notion, Confluence, etc.) is a plus.

Job responsibilities

Key Responsibilities

 Contribute to Knowledge Management & Best Practices (Core Focus)
o Centralized Repository: Own the architecture and maintenance of the organization’s knowledge base (e.g., standard operating procedures, delivery playbooks, case study libraries).
o Asset Creation: Develop and share reusable knowledge assets to ensure consistency across delivery teams.
Process Standardization: Document and refine best practices to improve team efficiency and reduce redundancy in operational workflows.
o Internal Knowledge Sharing: Champion a learning culture by conducting internal sessions to disseminate new processes, tools, and market insights to the delivery workforce.

 Visual Storytelling & Strategic Reporting (Google Focus)
o Executive Reporting: Design and structure high-stakes presentations for internal leadership, including Business Reviews, Monthly Ops Reviews, and strategic roadmaps using Google Workspace
o RFP Delivery Capability Showcase: Design and own the „Delivery Excellence“ sections of external RFPs and pitch decks, visually translating our operational methodologies, governance models, and success stories into convincing assets that help Pre-Sales win mandates.
o Visualizing Complexity: Transform complex operational metrics and workflows into clear, intuitive visual diagrams and narratives for non-operational stakeholders.
o Template Governance: Create and enforce the use of standardized templates for delivery reporting to ensure brand and data consistency.

 Market Research & Operational Intelligence
o Benchmarking: Conduct research on industry standards and operational trends to benchmark our delivery performance against competitors and market leaders.
o Tool & Trend Analysis: Research emerging tools and methodologies (e.g., AI in operations, Agile trends) and recommend adoptions that drive efficiency.
o Problem Solving: Use research skills to identify gaps in current delivery processes and propose data-backed solutions.

 Stakeholder Management – Senior Leadership
o Strategic Advisory: Act as a trusted advisor to Senior Leadership, interpreting operational data to support strategic decision-making and resource planning.
o Cross-Functional Alignment: Serve as the primary bridge between Delivery & Sales, ensuring that operational realities are accurately reflected in business planning and external pitches.
o Review Governance: Manage the cadence and quality of leadership reviews, ensuring that all data presented to Senior Management is accurate, visually coherent, and narrative-driven.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.