Technical Support Analyst – 24/7 Operations IRC279499

Description

We are looking for a skilled and motivated Technical Support Analyst to join our team. In this role, you’ll be responsible for handling technical issues, ensuring our customers receive prompt, effective, and high-quality support. You will work on diagnosing and resolving complex technical problems, collaborating closely with team members and engineering teams when necessary. This position requires a blend of solid technical knowledge, debugging skills, strong problem-solving skills, and an analytical mindset.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proven experience in a technical support role with readiness to
• Strong proficiency in SQL for database querying and analysis.
• Working knowledge of a programming language, such as Python or Java or C++, to read, understand, and debug code.
• Exceptional analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to thrive in a fast-paced, high-pressure environment.

Benefits: 

• A collaborative and growth-oriented work environment
• Opportunities to enhance technical and analytical expertise
• Exposure to real-world problem-solving across global systems
• Competitive compensation and benefits
• Free Food
• Free two-way transport

Job responsibilities

Technical Issue Resolution: Investigate, diagnose, and resolve complex technical issues, escalating to senior engineers or other teams as needed.

• Problem Solving & Analysis: Utilize strong analytical skills to think critically, troubleshoot, and process information logically. Perform root cause analysis and implement solutions to prevent recurrence.
• Documentation: Create and maintain technical documentation, including knowledge base articles and troubleshooting guides based on issue resolutions.
• Customer & Stakeholder Communication: Communicate technical information clearly and concisely to customers and internal teams, ensuring all parties are informed of progress and resolutions.
• Technical Proficiency: Use your knowledge of programming languages like Python or similar to debug and understand technical issues. Apply SQL skills for data querying, analysis, and troubleshooting.
• Continuous Improvement: Proactively identify and suggest improvements to support processes, tools, and systems to enhance efficiency and customer satisfaction.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.