Description
The Business Process Analyst / Technical Writer develops, standardizes, and governs engineering policies and procedures across the organization. This role partners with cross-functional teams to document clear, auditable processes, maintain process compliance, and support internal and external audits. Acting as the custodian of critical engineering documentation, the role ensures processes are current, accessible, and consistently applied company-wide.
Requirements
- 8–10 years of experience in technical writing, business analysis, or process management within an engineering or IT environment
- Bachelor’s degree in Information Technology, Engineering, or a related discipline
- Strong writing and documentation skills with the ability to produce clear, concise, and formal policies, procedures, and process flows
- Proven experience facilitating cross-functional discussions to define and document business processes
- Knowledge of process governance, internal controls, and audit support activities
- Ability to independently manage documentation initiatives from planning through publication and ongoing maintenance
- Hands-on experience with documentation and workflow tools, including Confluence, Microsoft Visio, and Jira
Job responsibilities
- Develop, maintain, and standardize engineering policies and procedures across the organization.
- Collaborate with cross-functional teams to gather requirements and produce clear, formal documentation.
- Govern and act as custodian for process documentation, ensuring accuracy, accessibility, and periodic review.
- Manage documentation review, approval, and exception tracking processes.
- Support internal and external audits by coordinating responses and consolidating required evidence.
- Perform internal process audits and approve just-in-time privileged access requests.
What we offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
