Description
We are seeking a Customer Support Engineer to join our team for this opportunity out of Mexico!
Job Summary:
Provides technical support covering the full life cycle of client’s products to external customers and partners.
Diagnoses and debugs technically complex software in networked and virtualized environments.
Isolates and resolves problems in customer configurations and deployments. Reports product flaws or reliability limits to engineering.
This will be a 24/7 rotation position.
Requirements
- Experience troubleshooting Windows Server and enterprise authentication issues
- Strong understanding of Authentication vs Authorization concepts
- Hands-on experience with AD, LDAP, DNS, GPOs, certificates, and MFA troubleshooting
- Ability to analyze logs, isolate root causes, and perform structured troubleshooting
- Familiarity with tools such as Event Viewer, nslookup, gpresult, klist, certutil, netstat, packet capture tools, etc.
- Experience supporting secure remote access (RDP, SSH, secure gateways, VPNs)
- Knowledge of authentication flows in Citrix or RDS environments
- Exposure to identity synchronization or federation technologies
- Experience working with ticketing systems like ServiceNow, Jira, or Salesforce.
Job responsibilities
• Troubleshoot authentication, connectivity, and secure access incidents
• Support enterprise identity infrastructure and authentication systems
• Investigate certificate trust issues, MFA failures, and domain authentication problems
• Reproduce customer issues in lab environments when needed
• Collaborate across shifts with strong documentation and handovers
• Contribute to internal knowledge bases and process improvements
What we offer
Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to work on market-defining products using the latest technologies.
Collaborative Environment:Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance:GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules.We offer you the best quality of work life so that you exceed the expectations of our clients, while achieving your professional and personal ambitions.
Professional Development:Our dedicated Learning & Development team regularly organizes English classes, professional certifications, and technical and soft skill trainings. We also offer the chance to travel internationally
Excellent Benefits:We provide our employees with competitive salaries, family medical insurance, extended paternity leave, annual performance bonuses, and referral bonuses.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
