Description
Our client is a leading provider of innovative broadband solutions that deliver video, voice, and data to communications providers around the world. GL team participates in the development, QA, and support of several generations of such solutions.
#LI-MT3
Requirements
- Education: Bachelor/Master in Computer Science, Electronic Engineering, Telecommunications or equivalent;
- Expertise in IP network switching and routing protocols, TCP/IP stack is highly desirable;
- Hands-on experience with Linux;
- English level – intermediate and above.
Would be a plus:
- Superior problem solving, analytical and communications skills;
- A strong understanding of IP protocols and telecommunication/cable operator networks;
- Experience in a technical support organization in a broadcast, communication, satellite, cable, telco or a similar domain;
- Experience with Bash/Python scripting;
- Experience with Jira, Confluence;
- Ability to work on flexible hours & shifts.
This position requires not frequently travel (once per quarter approximately).
Job responsibilities
- Responsible for integration and support in assigned product areas to our client’s regional customer support engineers and, when necessary, customers who are diagnosing, troubleshooting, repairing and debugging complex system problems involving our client’s and associated equipment;
- Report and track design, reliability and maintenance problems or bugs to R&D engineering groups;
- Assist, and implement both hardware and software upgrades to the existing customer base.
What we offer
Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies. As a team, we engineer digital products that positively impact people’s lives.
Empowering Growth: We foster a culture of continuous learning and professional development. Our dedication is to provide timely and comprehensive assistance for every consultant through our dedicated Learning & Development team, ensuring their continuous growth and success.
DE&I Matters: At GlobalLogic, we deeply value and embrace diversity. We are dedicated to providing equal opportunities for all individuals, fostering an inclusive and empowering work environment.
Career Development: Our corporate culture places a strong emphasis on career development, offering abundant opportunities for growth. Regular interactions with our teams ensure their engagement, motivation, and recognition. We empower our team members to pursue their career goals with confidence and enthusiasm.
Comprehensive Benefits: In addition to equitable compensation, we provide a comprehensive benefits package that prioritizes the overall well-being of our consultants. We genuinely care about their health and strive to create a positive work environment.
Flexible Opportunities: At GlobalLogic, we prioritize work-life balance by offering flexible opportunities tailored to your lifestyle. Explore relocation and rotation options for diverse cultural and professional experiences in different countries with our company.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
