職種概要
We are looking for a skilled and motivated Technical Support Analyst to join our team. In this role, you’ll be responsible for handling technical issues, ensuring our customers receive prompt, effective, and high-quality support. You will work on diagnosing and resolving complex technical problems, collaborating closely with team members and engineering teams when necessary. This position requires a blend of solid technical knowledge, debugging skills, strong problem-solving skills, and an analytical mindset.
必要条件
Location: Gurgaon
Job Type: Full-time
Shift: 24*7
S1: 07:30 – 16:30
S2: 16:30 – 01:30
S3: 23:30 – 08:30
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Proven experience in a technical support role.
- Strong proficiency in SQL for database querying and analysis.
- Working knowledge of a programming language, such as Python, to read, understand, and debug code.
- Exceptional analytical and problem-solving skills.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- Ability to thrive in a fast-paced, high-pressure environment.
職務内容
- Technical Issue Resolution: Investigate, diagnose, and resolve complex technical issues, escalating to senior engineers or other teams as needed.
- Problem Solving & Analysis: Utilize strong analytical skills to think critically, troubleshoot, and process information logically. Perform root cause analysis and implement solutions to prevent recurrence.
- Documentation: Create and maintain technical documentation, including knowledge base articles and troubleshooting guides based on issue resolutions.
- Customer & Stakeholder Communication: Communicate technical information clearly and concisely to customers and internal teams, ensuring all parties are informed of progress and resolutions.
- Technical Proficiency: Use your knowledge of programming languages like Python or similar to debug and understand technical issues. Apply SQL skills for data querying, analysis, and troubleshooting.
- Continuous Improvement: Proactively identify and suggest improvements to support processes, tools, and systems to enhance efficiency and customer satisfaction.
私たちが提供するもの
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
GlobalLogicについて
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
