Business Process Specialist, Business Analyst IRC285076

Description

The GL Business Process Management team is a part of IT Function and partners with internal departments to enhance cross-functional business processes. The team supports global transformation programs and manages process continuous improvement. You will lead the identification, design, and implementation of end-to-end process improvements aligned with corporate strategy. Your mission is not only to document current-state operations, but to reimagine workflows to drive scalability, eliminate waste, and enhance the customer experience.

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Requirements

Education: Bachelor’s degree is required, preferably related to field or equivalent work experience

Qualification:

• 4+ years experience in process engineering
• 4+ years experience of process automation on platforms like CRM, ERP, CLM, PSA etc.
• 4+ years of process documentation development & updating
• program or project management experience in IT company is a plus

Technical Skills:

• Process Modeling & Mining: The ability to map «As-Is» states and design «To-Be» workflows that eliminate redundancies.
• Gap Analysis: Identifying the distance between current performance and desired business outcomes.
• Requirement Elicitation: Facilitating workshops with stakeholders to extract functional and technical requirements.
• Deep understanding of BPM lifecycles (Design, Model, Execute, Monitor, Optimize)
• Hands-on experience with BPM software

Soft Skills:

• Ability to manage the «human element» in change management
• Ability to manage multiple assignments simultaneously with a high level of autonomy
• Excellent analytical, problem solving, and multi-tasking skills
• Ability to absorb new technologies and features quickly
• Ability to work in a fast-paced, dynamic environment
• English – advanced (must)

Job responsibilities

Process Design:

• Manage the discovery, documentation, and modeling of «As-Is» and «To-Be» business processes using BPMN 2.0 standards.
• Identify operational bottlenecks and «pain points» through deep-dive interviews and data analysis.
• Design future-state workflows that leverage automation (RPA), AI, and streamlined human intervention.

Analysis & Requirement Engineering:

• Translate complex business needs into high-quality functional specifications and Business Requirement Documents (BRDs).
• Perform Gap Analysis and cross-functional analysis to justify process changes.
• Partner with IT to ensure technical solutions align with process goals.

Change Management: facilitate cross-functional workshops to drive consensus among conflicting stakeholder priorities.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.