Contact Development Representative Jr. IRC269791

Description

Customer is one of the top solution providers in this product domain for healthcare with its leading products.

These products are helping over 1 million users every day in saving time, reducing frustration, and providing better patient care.

Requirements

Job Summary: 

The Contact Development Representative (CDR) is responsible for validating and updating demographics on marketing lead records that come in and properly assigning client leads based on defined segmentation and product assignment rules.

While the CDR does not engage directly with prospects, they will gather additional contact, account, buying group, and other heuristic information for marketing or revenue development teams to pursue. The CDR conducts contact discovery and adds new names and contact information to a database.

This role also handles account intelligence by enriching current account and contact records and mapping out buying groups for selected accounts. CDRs typically rely on a spectrum of tactics that include using contact databases, social media, and web searches to discover contact, account, and buying group information. CDRs will engage with both the Marketing and the Sales Development Teams in order to drive results.

Job responsibilities

Duties and Responsibilities:

• Ensure that all inbound leads are properly assigned to the appropriate lead owner and future sales rep based on defined territory/ segment assignments.
• Confirm corporate hierarchy and assign based on ultimate parent and verify if they are a “new customer”, “expansion” or “add-on”, based on search in Imprivata SFDC database.
• Discover and validate contact information to confirm an individual’s role within a buying group and develop account and opportunity maps for revenue development teams to pursue.
• Support contact discovery and validation by searching databases, and conducting online research.
• Identify and validate the individual target buyer personas that are involved in a buying decision.
• Map possible buying groups for delivery to other revenue development groups.
• Comply with all demand management-related service-level agreements.
• Provide marketing with weekly forecasts of the volume of validated contacts and mapped buying groups for accounts.Track and manage discovery activities in the organization’s sales force automation (SFA) system.

Qualifications:

• Associate’s degree in Business desired.
• Ability to research contacts and accounts using approved sales tools. (ZoomInfo, Hoovers, Salesforce.com, LinkedIn, etc.)
• High level of attention to detail.
• Proactive and open to exploring new ways of gathering insights.
• Ability to perform prospect and account research.
• Ability to use existing and emerging social media tools to monitor targeted accounts and buying groups.
• Experience in an industry with a significant customer/prospect interaction.
• Project management experience desired.
• Strong verbal and written communication skills.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.