Description
Our client is seeking an Integration & Field Engineer to join a global team involved in the development, QA, integration, and support of multiple generations of software-based networking solutions.
The team is working on an innovative platform for Internet Service Providers (ISPs) that enables customers to replace traditional hardware-based network infrastructure with cloud-based solutions, helping reduce operational complexity and infrastructure costs.
What the Role Offers:
- Opportunity to work alongside experienced domain professionals in a high-performing engineering environment.
- Exposure to and support of leading Cable Operators and Multiple-System Operators (MSOs) worldwide.
- Training and development in Digital Video, DOCSIS, and networking technologies.
- Hands-on experience with Linux-based embedded systems.
- Exposure to modern networking technologies, including NFV and SDN.
- Collaboration with multicultural engineering and support teams across different regions.
- Opportunities to travel internationally for customer integration activities and complex technical troubleshooting engagements.
#LI-MT3
Requirements
- Bachelor’s degree in Computer Science, Electronic Engineering, Telecommunications, or equivalent.
- Experience in IP networking, switching and routing protocols; TCP/IP stack is a must.
- Experience in configuration and administration of Linux-based servers is a must.
- Ability to understand technical documentation including software/hardware configuration guides, schematics, work instructions, and test procedures.
- Strong problem-solving, analytical, and communication skills.
- Knowledge of HFC, DOCSIS, and CMTS configuration and troubleshooting is a plus.
- Knowledge of FTTx is a plus.
- Experience in pre-sales technical support, including product demonstrations and feasibility analysis, is highly preferred.
- Ability to develop and present technical solutions to customers and internal teams is highly preferred.
Strong Pluses (optional)
- Knowledge of DOCSIS, DVB/ATSC, CMTS, and BNG configuration and troubleshooting.
- Ability to clearly understand, communicate, and document customer issues.
Travel Requirements
- Primarily remote work. Availability to work across North American time zones (PDT, MDT, EDT), depending on customer and account needs.
- Occasional travel to customer labs or deployment sites for integration testing or troubleshooting in EMEA and North America; travel may be up to 75%.
- Occasional training at company office locations across EMEA.
Job responsibilities
- Support activities for client lab integration, testing, qualifications, and field trials.
- Implement IP networking and ecosystem integration with the product to support customer use cases.
- Communicate with marketing, engineering, and sales teams regarding client expectations.
- Responsible for testing new software and hardware; report and track defects to engineering.
- Execute and lead client field trials.
- Train clients on the operation and troubleshooting of the product.
- Train field service teams on the operation and troubleshooting of the product and new supported features.
- Assist with deployments and technical support as needed.
- Assist with supporting customers in conjunction with the Technical Assistance Centre (TAC), as required.
- Investigate, diagnose, and resolve customer issues on-site in a timely manner and, if needed, escalate problems for assistance.
- Resolve equipment performance-related issues within the product and in conjunction with application partners, utilizing technical issue logging and escalation systems as appropriate.
- Develop detailed customer installation and system integration plans, ensuring seamless implementation of solutions.
- Act as a key technical liaison on customer projects, ensuring that technical requirements are met and expectations are aligned.
What we offer
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
