Description
support project
Requirements
Job Title: Operations Lead – Telecom Migration Project
Role Overview
We are seeking an experienced Operations Lead with 12+ years to manage and drive end-to-end operations for large-scale telecom migration programs. The role requires strong coordination across multiple teams, proactive risk management, and governance to ensure seamless migration execution and delivery.
Job responsibilities
Key Responsibilities
1. Operations Management
Own and manage overall operational activities for telecom migration projects
Ensure smooth execution of migration plans across locations and domains
Drive operational excellence, process adherence, and continuous improvement
2. Migration & Conversion Coordination
Lead conversion planning, execution, and tracking across multiple workstreams
Coordinate with cross-functional teams for seamless migration activities
Ensure alignment between business, technical, and operational stakeholders
3. BAN Discussions & Domain Coordination
Lead and facilitate BAN (Billing Account Number) discussions and validations
Coordinate with domain teams to resolve dependencies and data-related issues
Ensure data integrity and readiness for migration
4. Deceleration & Planning
Develop deceleration strategies to manage risks and delays
Proactively identify bottlenecks and implement mitigation plans
Ensure timelines are met without compromising quality
5. Stakeholder Management
Engage with internal and external stakeholders including business, IT, vendors, and leadership
Provide regular updates, address concerns, and ensure alignment on deliverables
Act as a single point of contact for operational escalations
6. Governance & Reporting
Drive governance frameworks across the program
Prepare and present status reports, dashboards, and KPIs to leadership
Conduct SOS / PM meetings and track action items to closure
7. Risk Management
Identify, assess, and mitigate risks across migration lifecycle
Maintain risk registers and ensure timely escalation of critical issues
Implement contingency and rollback plans where required
8. Cross-Location Coordination
Manage operations across multiple geographies and teams
Ensure consistent communication, coordination, and execution standards
Handle offshore-onsite collaboration effectively
Required Skills & Experience
10+ years of experience in Telecom domain with strong exposure to migration/transformation projects
Proven experience in operations management and large-scale program coordination
Strong understanding of telecom systems, billing (BAN), and migration processes
Expertise in stakeholder management and cross-functional coordination
Experience in governance, reporting, and risk management frameworks
Excellent communication, leadership, and problem-solving skills
Preferred Qualifications
Experience working in multi-vendor and distributed team environments
Familiarity with Agile / Waterfall delivery models
PMP / Prince2 or similar certification is a plus
What we offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
