QA Manager IRC277613

Description

GlobalLogic is partnering with a leading global retail pharmacy and health & wellness company, operating over 13,200 stores across 11 countries and maintaining one of the world’s largest pharmaceutical wholesale and distribution networks. With 390+ distribution centers serving 230,000+ pharmacies, clinics, and hospitals in over 20 countries, the company is a recognized leader in pharmacy-led retail healthcare.

We are expanding our team to support this strategic partnership and are looking for exceptional talent to join our rapidly growing organization. Our teams, co-located with the client in Deerfield, IL, deliver a range of critical services including product architecture, software development, integration, DevOps, UX/UI design, and Agile coaching, all focused on building the next-generation pharmacy platform.

Requirements

      Education & Experience:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• Proven experience (typically 10+ years) in software quality engineering, with at least 3+ years in a managerial or leadership role.

Technical Skills:

• Deep understanding of software testing principles, methodologies, and best practices.
• Hands-on experience with test automation frameworks and tools (e.g., Selenium, TestNG, Postman, JMeter, etc.).
• Strong grasp of CI/CD tools and practices (e.g., Jenkins, Git, Docker, Kubernetes, etc.).
• Familiarity with Agile/Scrum and DevOps environments.

Leadership & Communication:

• Demonstrated experience leading and scaling quality engineering teams.
• Excellent problem-solving and decision-making abilities in high-pressure scenarios.
• Strong verbal and written communication skills; ability to interact effectively with technical teams and executive stakeholders.
• Experience managing vendors, external QA partners, or offshore teams is a plus.

Strategic Thinking:

• Ability to drive quality initiatives across the organization.
• Experience setting quality KPIs, tracking metrics, and using data to inform decisions.
• Budgeting and resource planning experience preferred.

Job responsibilities

      Team & Resource Management:

• Manage day-to-day operations of the QE team, ensuring high productivity and alignment with project goals.
• Allocate resources effectively to meet delivery schedules and SLAs.
• Hire, onboard, mentor, and develop a high-performing, diverse QE team.

Process & Delivery Oversight:

• Define and implement scalable test strategies for functional, regression, integration, performance, and security testing.
• Ensure QE involvement throughout the SDLC—from requirements through post-release monitoring.
• Lead root-cause analysis of complex issues and put systemic improvements in place.

Test Automation & CI/CD Integration:

• Establish a strong vision for automation-first QA practices.
• Lead implementation of automated testing pipelines within CI/CD workflows.
• Ensure fast feedback loops and minimal manual intervention in release cycles.

Cross-Functional Collaboration:

• Liaise closely with engineering, product, and business stakeholders to align QE strategy with product goals.
• Provide regular updates to senior leadership on quality metrics, project status, and risks.
• Collaborate with infrastructure and DevOps teams to ensure adequate test environments and tooling support.

Quality Metrics & Reporting:

• Define and track key quality metrics (e.g., defect leakage, test coverage, escape rate).
• Continuously analyze metrics to identify opportunities for process and product improvement.

• Stay updated with industry trends, tools, and practices.
• Evaluate and implement modern test approaches and technologies.
• Drive a culture of continuous learning, experimentation, and process improvement within the team.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.