Jira Service Management offers an intuitive solution for incident, change, and problem management and is specifically tailored to the needs of IT and service teams. Jira Service Management provides both internal and external customers with an easy way to ask for support while ensuring that your teams can manage these requests quickly.
Manage service requests, incidents, problems, and changes more efficiently
SLA support and user-friendly interfaces, including calendar, automated request management, real-time reports, dynamic queues, and notifications
Set up a self-service portal for your customers
Provide a Better Service Experience
Collaborate Across Teams
Use in Just a Few Minutes
Jira service management offers internal and external customer support. The service is specifically tailored to the needs of IT and service teams, managing incident, change, and problem management requests.
Yes, Jira is a ITSM tool that enables agile project management. Some of the key functions include agile boards, backlogs, roadmaps, and reports so companies can plan, track, and manage their agile software development projects.
For Premium customers, Jira Service Management is fully integrated on the Confluence Cloud. Therefore, it allows teams to plan, track, and manage their work more easily.
Yes, the Jira Services desk is a form of CRM as the software allows organizations to manage complex business processes with a holistic view, thus, enabling them to focus on core business goals and effective case management.
The opportunities for growth and learning are endless, it is a very good place to pursue a career! Also, people are VERY cool, if you work at GL you will end up making friends.
Julieta, Marketing Specialist
Day by day you learn something new, the possibility of working with other cultures, countries, different ways of thinking, makes you challenge yourself all the time and is nourished by new possibilities.
Priscilla, L&D Manager
Working with GlobalLogic has given me the opportunity to contribute to make a lasting impact in the life of many through our work across Industries. At GlobalLogic, I continue to pursue my passion of working on futuristic technology. I started back in 2009 and grew rapidly. Today, I am focused on Thought Leadership, Digital Acceleration, and Future Ready Talent for the next level of growth. Future is already here at GlobalLogic!
Vikas, AVP, Technology
As an Atlassian Consultant, I help a wide variety of companies realize their full potential by enabling strong collaboration between their teams. With the help of Jira or Confluence, for example, cooperation and knowledge sharing can be digitized and simplified. At GlobalLogic, I have the support of a strong team for this and the freedom to continuously educate myself.
Ibrahim, Atlassian Consultant
With 26+ years of experience, I have successfully architected, managed & delivered projects across various industry verticals and led teams of all sizes. I have also driven the strategic IT direction of client organizations, leveraging emerging technologies and best practices that exhibit the potential for improving execution, efficiency and effectiveness. I am passionate about re-visioning complex challenges, motivating teams to execute successfully through insight and taking big ideas forward.
Prabhu, Principal Architect, Technology
As a GlobalLogic employee, I feel it’s natural to always strive for meet or exceed the client expectations. I have always appreciated GlobalLogic Sweden’s flat organization enabling casual and personal relations with all members of the GlobalLogic team. I also enjoy the constant opportunities to every day develop new knowledge in todays and future technologies.
Per-Anders, System Engineer
As a GlobalLogic employee, I feel it’s natural to always strive for meet or exceed the client expectations. I have always appreciated GlobalLogic Sweden’s flat organization enabling casual and personal relations with all members of the GlobalLogic team. I also enjoy the constant opportunities to every day develop new knowledge in todays and future technologies.
Per-Anders, System Engineer
It has always been very easy to communicate with everyone at the company when I have any issues or questions and the resolutions are really fast too. This was my first time coming and working in Sweden and everything was really smooth. Everyone is really friendly and helpful. I also got into a good project and got a lot of exposure working in it. I learnt a lot and have been growing continuously since then.
Sourav, Senior Software Engineer
It has always been very easy to communicate with everyone at the company when I have any issues or questions and the resolutions are really fast too. This was my first time coming and working in Sweden and everything was really smooth. Everyone is really friendly and helpful. I also got into a good project and got a lot of exposure working in it. I learnt a lot and have been growing continuously since then.
Sourav, Senior Software Engineer
Currently, he works for the biggest automotive player in Europe. He is part of the team responsible for creating Head-Up Display for upcoming Mercedes in 2022. Piotr is responsible for features development and various testing, including functional safety. He strongly believes that a positive atmosphere at the workplace has great importance and contributes to productive and pleasant work life.
Piotr, Software Engineer
Currently, he works for the biggest automotive player in Europe. He is part of the team responsible for creating Head-Up Display for upcoming Mercedes in 2022. Piotr is responsible for features development and various testing, including functional safety. He strongly believes that a positive atmosphere at the workplace has great importance and contributes to productive and pleasant work life.
Piotr, Software Engineer
He works in the Gateway Diagnostics team of the ICAS1 project for our customer – one of the leading Tier1 Automotive suppliers. He graduated from West Pomeranian University with an Electronics and Telecommunications degree. Truly passionate about programming, Embedded Systems, and everything related to new technologies.
Konrad, Software Developer
He is working in Big Data project for a major international pharmaceutical company, leading and supporting multiple Scrum teams distributed over 3 countries and 2 continents. His responsibilities are focused on handling relations and information exchange between the team and stakeholders in a dynamically changing environment of agile software development.
Paweł, Scrum Master
She is a Requirements Engineer in the automotive field and a Leader of Requirements Engineers in the Polish part of the project (17 people across 3 locations). She is also responsible for software requirements in the system, currently focused on diagnostics. Jurata actively participates in international conferences and events, e.g. Impact mobility rEVolution or Women in Technology Poland birthday event.
Jurata, Business Analyst
His tasks involve creating automated tests, as well as testing applications and firmware. Mentoring skills are the factor that makes him stand out: he supports new employees, juniors, and regular testers. Paweł is also an enthusiast of Lego Mindstorms and Lego Technic, participating in Lego SUMO competitions.
Paweł, Senior Test Engineer
Damian works for the project for Continental – the world’s leading automotive manufacturing company. In his everyday work, he is responsible for software development. Pushing the boundaries is his passion.
Damian, Software Engineer