Description
GlobalLogic, a Hitachi Group company, is a trusted partner in design, data, and digital engineering for the world’s largest and most innovative companies. Since our inception in 2000, we have been at the forefront of the digital revolution, helping to create some of the most widely used digital products and experiences. Our purpose is to positively impact society and the planet through cutting-edge technology. Together with our clients, we are engineering impact through intelligent products, platforms, and services that are designed for desirability, engineered for excellence, and curated for intelligence.
Requirements
Job Description
7+ Years of Salesforce Administrator experience.
•User management & security model (roles, profiles, permission sets)
•Handle Tier-1 and Tier-2 tickets (Tier-2 = Configs)
•Automation and configuration management (minor flow changes, approval processes, validation rules)
•Troubleshooting & support
Certifications
* Salesforce Administrator
* Advanced Administrator
Job responsibilities
User & Security Management
Manage users, roles, profiles, permission sets, and sharing rules.
Maintain a secure and scalable security model aligned with organizational policies.
Support & Troubleshooting
Handle Tier-1 and Tier-2 support tickets, including configuration-related issues.
Diagnose and resolve system errors, data inconsistencies, and user access problems.
Configuration & Automation
Implement and maintain minor flow changes, approval processes, validation rules, and page layouts.
Support automation enhancements to improve business processes.
System Maintenance
Monitor system health and performance.
Ensure compliance with Salesforce platform limits and best practices.
Collaboration
Work closely with business users and technical teams to gather requirements and deliver solutions.
Provide training and guidance to end-users as needed.
Required Certifications
Salesforce Administrator
Salesforce Advanced Administrator
What we offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
