Description
To work on the strategic migration from Zendesk CRM to Salesforce
Requirements
Highly skilled Senior Salesforce Developer to play a key role in the strategic migration from Zendesk CRM to Salesforce. The ideal candidate has at least 6 years of hands-on Salesforce development experience, excels as an independent contributor, and can work with minimal supervision while owning complex technical deliverables related to data migration, system redesign, and integration.
Required Skills & Experience
6+ years of overall Salesforce development experience, with design level involvement & handson with multiple E2E solution implementations.
Must Have:
– Salesforce Service Cloud expertise
– Contact Center domain experience – omni-channel (voice, email, chat, sms), routing (queue based, volume based, etc)
Nice to have:
– Integration with CCaaS (Contact Center as a Service) vendors (i.e., Amazon Connect, Zendesk, NICE, etc)
– Integration with external applications (ie: custom apps, 3p tools, etc)
Strong knowledge of:
-Apex Classes, Triggers, Batch Apex, Schedulable Apex
-Lightning Web Components (LWC) & Aura Components
-Visualforce pages
-SOQL, SOSL, Salesforce data model
-Experience with Salesforce Flows and other declarative tools.
-Hands-on experience with API integrations (REST) and integration patterns.
-Working knowledge of Salesforce Administration, including Profile/Role permissions and sharing rules.
-Experience using Source Control (Git) and CI/CD pipelines (Copado / Gearset / Jenkins preferred).
-Solid understanding of SDLC, Agile methodology, and DevOps practices.
Certifications
Salesforce Certified Service Cloud Consultant (preferred )
Salesforce Certified Agentforce Specialist (preferred )
Salesforce Platform Developer I
Salesforce Platform Developer II
Job responsibilities
-Design, develop, and maintain Salesforce applications using Apex, Lightning Web Components (LWC), Visualforce, and SOQL/SOSL.
-Develop custom integrations with external systems using REST APIs, middleware, or ETL tools.
-Configure Salesforce objects, fields, workflows, validation rules, flows, approval processes, and security settings.
-Work closely with Product Owners, Architects, and Business Analysts to translate business requirements into scalable technical solutions.
-Implement and optimize Lightning Experience UI/UX components and page layouts.
-Ensure adherence to Salesforce governance limits, security best practices, and code performance standards.
-Participate in code reviews, deployment processes, and supply up-to-date documentation.
-Troubleshoot production issues and provide timely resolution and support.
-Stay updated with latest Salesforce platform features, releases, and industry best practices.
What we offer
Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.
Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!
Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.
Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.
Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.
Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.
