Senior Salesforce Project Manager – Bilingual (English & Japanese) IRC294213

Description

GlobalLogic Japan

Requirements

Required Skills

• 8–12 years overall experience with 5–7 years in Salesforce project management within consulting or professional services, with extensive experience supporting clients in Japan
• 4–6 years hands-on experience delivering Salesforce implementations
• Strong expertise across Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Integrations
• Proven experience managing complex, multi-stream Salesforce programs
• Strong understanding of SDLC, Agile and Waterfall methodologies
• Excellent client-facing communication, presentation, and stakeholder management skills
• Experience leading design sessions, documenting functional specifications, and defining user stories
• Hands-on exposure to Salesforce administration and platform capabilities

Qualifications:

• Bachelor’s degree in computer science, Information Technology.
• Experience working with onshore/offshore delivery teams
• Experience with multi-org and multilingual Salesforce environments
• Working knowledge of Japanese regulatory or business process frameworks

Language Requirements:

• JLPT N1 or native Japanese speaker
• Excellent written and verbal communication skills in English and Japanese

Job responsibilities

Governance & „Trust“ Management

• Stakeholder Alignment (Nemawashi): You are responsible for the formal and informal consensus-building required to move a project forward. This involves navigating the hierarchy of Japanese organizations to ensure „Buy-in“ from the decision makers.
• Steering Committee Leadership: Preparing and presenting high-level progress reports to C-suite executives, focusing on risk mitigation and ROI.
• Quality Assurance (Monozukuri Mindset): Ensuring the final product meets the high „Japanese Standard“ of polish, which often exceeds the „Minimum Viable Product“ (MVP) logic used elsewhere.

Client & Stakeholder Management

• Build and maintain trusted advisor relationships with executive and operational stakeholders
• Manage client expectations related to scope, timeline, budget, and delivery outcomes
• Lead regular governance and status meetings using project dashboards, burn reports, and metrics
• Facilitate design workshops and requirement sessions with business and technical stakeholders
• Support engagement managers with account growth, renewals, and repeat business opportunities
• While Salesforce projects aim for Agile, many Japanese clients still require a Waterfall-style reporting structure. As a PM support, the translation of Agile velocity and story points into traditional „Gantt Chart“ milestones to satisfy the client’s PMO.

Financial & Resource Orchestration

• P&L Responsibility: Managing the project budget, tracking „Burn Rates,“ and ensuring the IT services firm remains profitable while delivering value.
• Global Delivery Coordination: Managing the relationship between the local Japanese front-office and offshore/nearshore delivery centers (e.g., India, Vietnam, or Philippines).
• Resource Forecasting: Ensuring the right mix of Architects, BAs, and Developers are assigned to the project phases.
• Revenue Recognition: Working with Finance to ensure project milestones are met and invoiced correctly.

Project & Program Management

• Leverage the appropriate project delivery methodology (Agile/Waterfall) to manage project teams consisting of business and technical resources.
• Oversee multiple client projects through all phases of the project lifecycle (sales, planning, design, implementation, testing, deployment, and support)
• Define and manage project plans, governance models, timelines, milestones, budgets, and success metrics
• Identify and manage cross-project dependencies and risks; act as escalation point for critical issues
• Proactively identify delivery risks and implement mitigation and recovery plans
• Own estimation processes and delivery forecasts across initiatives
• Take accountability for overall risk, quality, and delivery outcomes within assigned portfolio

Risk & Scope Guarding

• Scope Creep Defense: Japanese clients often expect „service“ (free additions) to be included in the contract. A PM must diplomatically negotiate Change Requests (CRs) to protect the project timeline and budget. Perform impact analysis for scope changes and prepare change requests or future phase plans
• Issue Escalation: Being the „Shield“ for the technical team. If a project hits a roadblock, the PM manages the client’s anxiety and provides a clear recovery plan.
• Ensure project delivery strictly aligns with approved Statements of Work (SOW)
• Develop detailed delivery estimates covering development, testing, training, deployment, and post-production support 

Project Delivery & Solution Oversight

• Translate business requirements into scalable, well-architected Salesforce solutions, minimizing unnecessary customisation
• Collaborate with Solution Architects and Technical Leads to design best-practice solutions across Salesforce platforms
• Ensure complete traceability between requirements, design, configuration, and delivery
• Lead solution walkthroughs, demos, and design reviews with senior stakeholders
• Oversee test strategy, system testing, UAT, and Go-Live readiness
• Balance declarative configuration vs custom development decisions
• Ensure delivery of high-quality documentation, training materials, and knowledge transfer

Team Leadership & Capability Development

• Lead, mentor, and coach project managers, functional consultants, and delivery team members
• Manage distributed onshore/offshore teams across time zones
• Drive team performance, utilisation, and continuous improvement
• Participate in hiring, interviewing, and onboarding of project and consulting roles
• Collaborate with R&D teams to identify market needs and contribute to solution accelerators

Salesforce & Industry Leadership

• Stay current with Salesforce product releases, roadmap updates, and emerging capabilities
• Provide thought leadership through internal enablement, client presentations, and industry forums
• Support sales initiatives, solution positioning, and pre-sales activities
• Contribute to the continuous evolution of GlobalLogic’s delivery operating model

Key Performance Indicators (KPIs)

• Project Margin: The profitability of the project they are managing
• On-Time/On-Budget Delivery: On-time, On-budget %
• Scope management: Prevents the common pitfall of „Service-gifting“ (unpaid work).
• Client Satisfaction –
• Maintaining a CSAT of >= 4.8/5 for projects in the region
• Escalation Rate: 0 major escalations or requiring intervention from the Delivery Manager
• Attrition Rate: Keeping talent turnover low in a competitive Salesforce market.

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.