Service Now Admin- 6 to 8 Years IRC294667

Description

Hiring for Service Now Admin

Hybrid Mode

Exp- 6 to 8 years

Requirements

responsible for managing, configuring, and maintaining the ServiceNow platform to support IT service management (ITSM) and business processes. This role ensures the platform runs smoothly, meets organizational needs, and follows best practices.

 

• Hands-on experience with ServiceNow administration
  Strong understanding of ITSM processes
  Knowledge of JavaScript, HTML, and CSS (basic scripting required)
  Experience with workflows, catalog items, and form customization
  Familiarity with CMDB and asset management
  Good problem-solving and analytical skills
  Strong communication and teamwork abilities
• ServiceNow Platform
  ITSM modules (Incident, Change, Problem)
  JavaScript, Glide API
  REST/SOAP APIs
  Reporting & dashboards

Job responsibilities

• Administer and maintain the ServiceNow platform (users, roles, groups, and permissions)
  Configure and customize modules such as Incident, Problem, Change, and Service Catalog
  Manage workflows, business rules, UI policies, and client scripts
  Monitor system performance and ensure platform stability and availability
  Perform regular system upgrades, patches, and enhancements
  Troubleshoot and resolve platform issues and user problems
  Maintain data integrity and manage CMDB (Configuration Management Database)
  Create and manage reports, dashboards, and analytics
  Support integrations with other systems using APIs and web services
  Document processes, configurations, and system changes
  Collaborate with developers, stakeholders, and IT teams

What we offer

Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you’ll experience an inclusive culture of acceptance and belonging, where you’ll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders. 

Learning and development. We are committed to your continuous learning and development. You’ll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.

Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you’ll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what’s possible and bring new solutions to market. In the process, you’ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.

Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!

High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you’re placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.

About GlobalLogic

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.